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Good morning, my go gear is stuck, it will not allow me to operate any of the buttons. It just stay on one screen, and the computer does not recognize the go gear Hello. I'm having the same problem with my daughter's Philips Gogear sa3025/37. She was listening to voice recordings when the Gogear froze up. It is now stuck on one screen and my computer doesn't recognize it when it's plugged in.

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  • pinkpuppi Jan 09, 2009

    Solved the problem! Gogear is no longer frozen and computer recogonizes it. Thank you so much!

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Make sure the hol/lock is not engaged. As logn as it's not engaged, run the Repair in Philips Device Manager. If the Device Manager will not recognize the player: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

Posted on Jan 06, 2009

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Good morning, my go gear is stuck, it will not allow me to operate any of the buttons. It just stay on one screen, and the computer does not recognize the go gear


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