Question about Franklin Industries FBC360D Beverage Cooler
My 14 months old Beverage/Wine cooler is not cooling anymore. My white whine side was set to 55F but know the temp is 65F and the red wine side was set up at 61F and now is 78F. I unplugged and took all the wine bottles out. What should I do?
I returned our unit to Home Depot with relative ease... I think they were all aware there is a problem with these units.
They refunded the full purchase price (even though I was well past the 12-month warranty period). I put the money toward a GE Profile unit that's a little bigger - more expensive, yes; but it works, priceless!
Posted on Mar 24, 2010
Jesus sounds like we all got screwed on these HDBC36ID beverage coolers, does anyone know what parts are needed to fix the cooling problem, anyone....
Posted on Mar 24, 2010
I had the same problem with the wine side not cooling after only a year and right after the warranty expired. After reading this webiste and seeing the similar problems other people were having I began making phone calls. First, I called 877-545-5445, and spoke with Eric, who is Director of Operations for Parts & Service, after several phone calls, I was told I needed a work order #, then I was transferred to 877-261-9867 to get a work order number. I spoke to Rosa, who was very helpful. I had to fax her my sales receipt from Home Depot, luckily I keep all home purchase receipts and faxed it to her at: 877-759-5113. I had to call repeatedly to get a work order number then when I received it from Rosa I then called Eric with the #. After about a week I received a call from the local repair company. As of today the repairman came but was sent the wrong board and they are supposed to have it overnighted to them in order to get this fixed. I will keep this sight updated on my progress but hopefully this will give you all some information and guidance on getting your wine cooler repaired.
Posted on May 12, 2009
Best solution is to junk it. I paid Sears $64.00 to check mine out ... needs new compressor plus other parts for total fix of $400. The serviceman said there is a rumor that Sears may decline working on Franklin products. I purchased a nice Danby wine cooler on sale from Werners Stellian for $500 ... free delivery and they took the junk away. It has two year warranty plus five years on the compressor.
Posted on Apr 09, 2009
Bought same beverage/wine cooler. Issue was same. left side coil rusted through in less than 18 months. Left side fan also went bad. We own a Commercial Refrigeration company and would at least back our product. Seems to be coils are made out of inferior coated metal with plastic that rusted through. Would WE have know this as well would have left it on shelf at store.
Posted on Jul 17, 2009
We have a HDBC361D that has been growling for the six months since we installed it. Yesterday the warning beeper, which is very hard to hear, went off and I check it. Yikes! The left side was 71degrees and the right...80. My God, I didn't want to cook the wine. I check with Home Depot's Atlanta office and they said the original company was bankrupt (small wonder after the comments above) but that A&E Factory Service (1-800-950-8835) would know what to do. Our local HD also looked up my receipt on their data base. The manager of the local store called me this pm to check on progress. I called the number above and they are closed. I'll check on Monday. If it is going to cost an arm & leg, I'll go back to my local HD with my complaint about a very inferior product and copies of all the comments you folks have made above and see if I can get a replacement. Interesting that comments about this model date back to 2005. I should have checked before we bought it. We also had water on the front left and right that would pool up about once a week. We balanced it and still the same thing happened. Then the temp controls went haywire and we unplugged it. We have only had it operating for 6 months and only today have had to disconnect same.
Posted on Dec 13, 2009
here is a post i foud from another board. I probably will try this before junking my fridge
The fan i placed in the cabinet (typical portable fan) ended up really doing the trick. It immediately dropped and stabilized the temps of the cooler! I figured the Everstar just needs more circulation around the back of the unit, and sides. As it comes from the factory it is woefully equipped with such a small fan.
What my plan to do is, buy two 6" whisper quiet box fans and wire it to the outlet and mount them so that they move air around the compressor and case of the cooler.
This reallyyyyyyy should not be necassary when one buys a 500.00 wine cooler though...but i have little choice for another unit that will fit right into the cabinet already there. Posts: 3 | Registered: Oct 20, 2006 Ignored post by n8nod9it posted document.write(''+ myTimeZone('Fri, 20 Oct 2006 22:31:38 GMT-0700', 'Oct 21, 2006 01:31 AM')+'');Oct 21, 2006 01:31 AM Oct 21, 2006 01:31 AM Show Post ignoreMessage('656109393', '565109393'); Lorrie Member
Ignored post by Lorrie posted document.write(''+ myTimeZone('Sat, 21 Oct 2006 05:00:18 GMT-0700', 'Oct 21, 2006 08:00 AM')+'');Oct 21, 2006 08:00 AM Oct 21, 2006 08:00 AM Show PEverstar Beverage/Wine Cooler HDBC36ID not cooling - blank.gif ignoreMessage('527109393', '723105193'); n8nod9it Member
Posted document.write(''+ myTimeZone('Sat, 21 Oct 2006 17:07:05 GMT-0700', 'Oct 21, 2006 08:07 PM')+'');Oct 21, 2006 08:07 PM Oct 21, 2006 08:07 PM Hide Post Heres the specs of the fan i bought.
Plugged into outlet and i located it so that it blows out over the top of the cooler out through the gap above it. Vents in the bottom draw cool air in and keeps the air circulating. THis is a cheap and quiet fan that has worked so far for the heat issue with the Everstar in built in cabinets. I also put accoustic foam treatment around the walls to cut down on any noise from the cooler or the fan, which was not much...but i like things really quiet.
Posted on Apr 11, 2009
Same problems with my piece of junk Everstar.
FIRST - water inside.. Mine did this right after the warrenty ended. The compartments around the evaporators are not sealed properly. You get to the compartments from the inside (take out the selves and unscrew the back panels). Then just use waterproof silicon sealant/caulk to seal around the edges and around the drain (don't clog the drain!).
SECOND - stops cooling. Mine did this about 6 months later. I was so pissed I let it sit for 6 months before calling a repair man. Turns now now the evaporators are rusting all over. A pinhole leak developed. it was so small you couldn't see it. They had to use teh dye and still couldn't see it. They finally pulled out the evaporator out and used a spotlight to find the spraying mist.
Piece of junk.
Posted on Aug 05, 2010
We just had the same thing happen to us about a month ago. I heard the alarm going off, checked it out and noticed the temp was 80! we tried unplugging it overnight then plugging it back in. It worked for about a day at the usual temp, then spiked back up! Have decided after reading all these responses to go to Home Depot tomorrow, possibly buy a completely different one. Im all for a lawsuit on this company.
Posted on Dec 27, 2009
We bought two and BOTH quit working. The first died at 10 months and the other survived to the ripe old age of 18 months. A serviceman came out five times to fix the first one with no luck. During that time the serviceman was getting no support from Everstar. They finally came to the conclusion that the control board was faulty and nothing they could do.
Posted on Sep 17, 2010
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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