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I have a Peterson Real-Frye ceramic vent-free fireplace/ log set in my bedroom and my problem is that the log set constantly shut off and the piole goes out. What is my problem and how can this problem be rectified. I have proper ventilation because I've tried using the fireplace with my bedroom door opened. PLEASE HELP ME< I'M COLD!!!!!

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First off, operating a VF gaslog more than 10K BTU in a bedroom is illegal and against code, mainly because it is considered a confined space. What's happening is the ODS (Oxygen Depletion Switch) is shutting down the unit due to lack of combuston air. PLEASE DO NOT OPERATE!!! For your own safety, replace it with a Peterson Valley Oak (VOG8-**R-12) or even an Empire Flint Hill (VFDR-18LB-10) before you possibly asphyxiate yourself...

Posted on Jan 17, 2012

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There is a thermocouple which is a piece of metal that sits in the pilot flame if this is not in the flame the pilot will go out if this is bad the pilot usually will not light or stay lit let me know if this is useful or of any ?'s

Posted on Jan 06, 2009

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In 2002 we purchased and installed an unvented (vent-free)gas log heater and installed it in our wood burning fireplace in California. We were supposed to have vented one for CA but my husband insisted...


Your husband had the right idea, as Vent-free Gas Log Sets are 99.9% efficient and totally safe, when used properly. If you want to use it as a vented (totally inefficient) or partially vented (more efficient) and you have the gas log burner in a wood burning fireplace ... all you have to do is open the damper and allow the heat to escape up the chimney. Or partially open the damper ( about 1/2") and allow a little to escape and still get the benefit of some heating capabilities. However, since the unit hasn't been used in several years, it has just set there gathering dust, dirt and spiders. The unit should be serviced and cleaned before you attempt to use it Any Vent-free Gas Log Set can also be used as a vented appliance. I would suggest, if you don't already have a chimney cap at the top of your chimney, install one. This will help keep the rain out, as well as birds and squirrels .

To assist you in cleaning the unit, I have provided a couple of links that will assist you.
http://www.desatech.com/techDocs/Cleaning%20Demonstrations.pdf

http://www.desatech.com/techDocs/ODS%20Pilot%20Troubleshooting.pdf

Be sure you reinstall the logs identically to the way the Owner's Manual describes. If you don't you will have a sooting problem. If you have misplaced the Owner's Manual, look at the metal or plastic tags that are wired to the burner. One of them, should show the proper log configuration. If you can't find the tag, get back to me with the Model Number of the burner and I may have one, I can email you. Handle the logs gingerly. They are very fragile. You don't want to accidentally chip, crack or break one of them. Because you want be able to use it again.

I hope this helps you and thanks for choosing FixYa.

Jul 23, 2011 | Desa International Air Conditioners

1 Answer

In cleaning my gas-fired Marco fireplace, unsure original base configuration, mine has only burned out mineral wool pieces. The metal flat base has a row of small ports along the front. A single row of...


Unfortunately, you didn't list the model number of your fireplace and whether it's vented or vent-free. However, I suspect it's vented, as MARCO (now out of business) manufactured very few vent-free models. Restoration is going to depend on the condition of the burners, as well as the gas control valve and the condition of the firebox. The small ports you mentioned, are for the Rock Wool (Glowing Embers), which are divided into small pieces (dime size) and fluffed, then placed over the small ports. MARCO did not make a vented fireplace where silica sand was used on top of the burners. Normally, you only see that on vented gas log set, that is installed in a solid fuel burning (masonry) fireplace and operated with the damper fully open.

As far as restoration parts are concerned, I seriously doubt there are any available. MARCO, as such, has been out of business for almost 10 years. Today's burners are not designed for the same configuration that you have. It wouldn't be wise to try to change the configuration, as the firebox was tested and approved for only what's in there now.

Wish I had better news for you. But, my 15 years in the hearth and home business, tells me it would difficult and costly to do.

Apr 23, 2011 | Air Conditioners

1 Answer

My Rinnai Flame fire classique ib30 will light, but as soon as i lift my finger it goes out, what is my solution??


From what you have describe, it sounds as if the Thermocouple on the Pilot Assembly has failed and needs to be replaced. Or if this is a Vent-free (vent-less or ductless) gas fireplace, the Oxygen Depletion Sensor (ODS) is clogged with dust, lint and/or pet hair. The ODS constantly monitors the room's oxygen level to make sure that there is enough O2 for safe combustion. The ODS is part of the pilot. The reason I mention this, is that your model does not appear in any of the Rinnai USA products. So, I don't know if it's a Direct Vent Gas Fireplace or a Vent-free Model. In any event, the Thermocouple can be an issue with both.

Hope this helps you troubleshoot the problem.

Apr 15, 2011 | Air Conditioners

1 Answer

Pilot light ignites, but fire does not light from pilot. As soon as i release the button pilot goes out. Any ideas as what could be causing this


Not sure what type of gas appliance you're having a problem with. If it's a vent-free gas heater, fireplace or gas log set, this problem is usually associated with a clogged Oxygen Depletion Sensor (ODS), which is a safety feature. In addition, based on the age of your unit and whether or not it has had regular annual maintenance, it could be the Thermocouple or Thermopile has failed. The latter can occur with both Vent-free and Vented Gas appliances.

If you will get back to me through the comment section of this page, with more specific details of what you have, I can help you further.

Mar 18, 2011 | Air Conditioners

1 Answer

Initial problem was that fire was taking long time to light, no spark being generated intermittently. Now Gas fire seems to be going off on its own when it has been on for a while. Fire is the hole in the...


First, have you changed the battery in the ignition system? If you haven't this could be causing your ignition problem. In addition, the Thermocouple may need to be replaced to solve the problem of the burner flames going of on their own. That's assuming the pilot light is also going out when the burners go out. It would also be wise to check the vent pipe to make sure it's not obstructed in any way. As this also, could cause the flames to go out. Because there is a Safety Overload Switch, that automatically shuts the burner off is there is a gas and heat buildup/backup in the firebox.

As far as replacing the Thermocouple is concerned, this unit uses the same type of stand-alone Thermocouple, as the older DESA Vent-free gas log sets and fireplaces used. It's held in place with a saddle strap mounting and is fairly easy to replace.

These fireplaces are made in the UK and therefore, are more complicated to install, diagnose a problem and then solve it, than those made in the U.S.

Hope this has helped get you headed in the right direction.

Feb 25, 2011 | Air Conditioners

1 Answer

I have ventless gas logs and an older remodeled home. My problem is a film on the widows, research implies it is from an airtight house, my house is old and diffently not airtight. The windows are not...


If someone in the house is a smoker, that's the problem. Also, burning scented candles will also add to the problem.

If you have Ceramic Fiber Logs (Light weight like styrofoam) that also could be the culprit. Make sure all the logs are in the proper position, as shown in your Owners Manual. The primary flames from the burner should not be touching the logs.

I'm not sure what you mean by "using them all the time". So, I must point out that Vent-free Gas Logs are not intended as a primary heat source, except in an emergency, like a power outage. Also, I would recommend not operating the small electric heaters while burning the gas logs.

If your fireplace is a masonry fireplace and you have a damper in it. Try cracking the damper 1/4" to allow for a little escape of the fumes. That should help solve your problem.

And finally, there are no maintenance free products. The Gas Log Burner and Logs are no exception and should be serviced and cleaned a minimum of once a year. Twice if you have pets, smoke or not married to Martha Stewart. They use interior air for combustion, so anything floating in household air goes into them.

The first cleaning is in the Fall, before firing it up for the heating season and again about January 15th.

Hope all of this helps you solve your problem.

Feb 03, 2011 | Air Conditioners

1 Answer

I have a valve on the wall with a Hearthmaster key. In the fireplace is a long tube with slits cut every 5". Is this a gas fireplace or what?


From what you described, it sounds like a homemade gas log lighter for a masonry, wood burning fireplace. The Key in the wall is to turn the gas on and off. With that said, no it's not a gas fireplace per se. It's used to light firewood. However, if you don't want to burn wood (with all the fuss, muss & dust. You may be able to install a 99.9% efficient, Vent-free Gas Log Set, by using the existing gas line.

However, it's not a case of one size fits all. You will need to know the following concerning the interior of your firebox: Width, Height, Depth (from the center of the opening to the rear wall of the firebox, on the floor of the firebox) and the Width at the back. And the final dimension (if you have a wood mantle) The distance from the top of the opening of the firebox to the bottom of the mantle shelf. If it's less than 18", Code requires a heat deflector hood to be installed to the top of the opening of the firebox, to direct the heat down and away from the mantle.

Generally speaking, I do not recommend this as a DIY project, If you decide to pursue this, contact a professional in your area that sells and installs Vent-free Gas Log Sets. That way, you'll be able to determine which BTU Output is suitable for your application. They're usually in the Yellow Pages under Fireplaces.

Two pieces of advice:

1. When it comes to BTU Output more is not better. Gas is a warm moist heat, that you'll feel very quickly and it's very comfortable. You actually can do more with less.

2. Avoid Ceramic Fiber Logs. They are very fragile and do not hold heat and radiate it back into the room. Stick with Refractory Concrete Logs. They are heavy and very durable. They get hot hold heat and radiate back into to the room, even after the burner is turned off.

Everything I have told you is based on by 15 years in the hearth business.

Feb 02, 2011 | Air Conditioners

1 Answer

Can one use unvented gas logs in a superior CF3860 fireplace?I


Little documentation on this fireplace but it appears to be a vented wood-burner(?) If vented, there should be no problem using gas logs. If burning correctly, you may consider cutting back on the flue and intake air, as moisture build-up is the biggest drawback to gas fireplaces. Too much air is just wasting gas.

Dec 03, 2010 | Air Conditioners

1 Answer

I have a vent-free Glo warm propane stove (as in fireplace type).Pilot is yellow and stays on enough to get fire going, but then whole thing shuts off. Does it need new part/cleaning?


Hi, and yes it does need to be cleaned. The pilot flame should be a nice strong blue with just a little yellow at the tip.You should have a flame sensor next to the pilot that should be engulfed by the pilot flame.Should be made of ceramic and have a metal rod coming from end into flame. Clean the metal gently with steel wool, not sand paper. Try this to see if it solves the problem and let me know if I am wrong as far as having this sensor. Clean pilot anyway, as flame is not correct.Get back to me, Sincerely,
Shastalaker7

Nov 18, 2009 | Air Conditioners

2 Answers

I have a Desa propane gas fireplace VSGF28PTC/CSGF28PTC S# 8510272 and it puts off so much fumes that it sets off the CO detector and gives use head aks. and dros.


You need to have a technician come out and do a couple of things. First determine if the oriface on the burners is the correct size for the type of gas (Natural or Propane) then he should adjust the gas outlet pressure. Also is this a vented or vent free set up. Good luck and please give me a Fixya rating.

Feb 22, 2009 | Desa International Wall/Window Air...

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