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"Paper Jam" issues are common with printers. They most often occur right after there has been a paper jam. Most people (not necessarily YOU), don't take the time to read how to properly clear a paper jam in their printers and often yank the jammed sheets backward thru the paper tray. Most times you should remove the cover in the back and pull the jam FORWARD out the rear, or if the jam made it close to the output tray, then FORWARD thru to the output tray. Pull sheets backward can cause two issues. It makes tearing the paper easier. This can result in tiny pieces being caught in places where the printer detect them as a jam. The other issue is that pulling backward can damage the feed rollers that pull the paper into the machine, as well as the mechanical sensors that detect paper jams. If you cannot find ANY shards of paper in the machine, you may have printer damage that results in the jam indication.
Pull Carefully If the sheet of paper is visible at the
output slot of the printer (in other word, it stopped on its way out of
the printer), try pulling carefully on it. If it pulls smoothly and
easily, then carefully pull it the rest of the way out. If there is
resistance, then stop and go on to the next step.
Open the Cover Open the printer cover and wait (in
the case of an inkjet printer) for the carriage to stop moving.
Carefully, slowly pull out any paper that is caught there.
Take Care Do NOT pull paper out from where it was
feeding into the printer (where the blank paper enters the device). The
rollers on your printer may only go in one direction, and if you force
them the wrong way, you could damage the machine.
Be careful of the following:
Laser Printers If you have a laser printer, be very careful when pulling out the paper -- laser printers can get hot.
Paper Shreds If any paper tore, either during the
jam or while you were removing them, remove any appliances that you can
(paper trays, etc.) and look for the shreds of paper. Try to make sure
nothing has been left behind.
If you have frequent paper jams:
Don't Overload Overloading your paper tray can cause
paper jams. Your manual may say that your input tray can hold 250
sheets -- but if you keep getting jams, try loading 225 sheets instead.
Check the Paper Check the minimum/maximum paper weights that your printer can handle. Paper that is too thick, or too thin, can cause jams.
If you are getting blank pages between print jobs or between page or each print job, separator sheet must be turn off. By default NONE is the factory settings for separator sheet. You may restore factory defaults. to do this click on menu>settings>general setting>factory defaults.
For further assistance, please contact Lexmark Technical Support
The duplexer, which flips the paper to automatically print on the back side, slides into the back of your printer. Unplug the printer and slide the duplexer out to check it for jammed sheets. You might have pulled out a sheet or two in the main printer section and left one in the duplexer. As for the top tray, the paper feed wheels ride on the end of a long lever that drops down to rest on the paper. It should be held up out of the way by a spring until the drawer is inserted, but sometimes the plastic nub that the spring pulls on breaks off. Lexmark sells a little kit of the spring and "bellcrank" to fix it. If your paper tray holds 500 sheets - a whole **** - you need part no. 56P1331 "Parts packet, bellcrank and spring, 500 sheet." For 250-sheet trays the part number is 56P1337. A web search for either part number will find you a seller.
According to the LexMark support page, this is most often related to not getting the print cartridge assembly properly positioned. (Left and right sides not fully in place). Another possible source is paper in the output tray when using the double sided printing feature. (This leads to grabbing an extra sheet when it tries to retrieve the paper to print the second side. Paper stock thickness will change the number of pages printed before this happens.).
Try pulling out the tray and looking for the feed rollers that pull the paper up into the printer. The 2 rollers should have rubber "shoes" on them (they look like thick black rubber bands). Remove these roller "shoes", turn them inside-out, and put them back on the rollers. This worked for me, maybe it will work for you too.
My printer is constantly getting jammed, spitting out blank sheets of paper in between every printed sheet, clicking and snapping, etc.
There are a few places to check for a jam - pull the paper drawer out and check there, take the toner cartridge out and you'll often find a sheet there that you cannot see from any other angle, open the little compartment at the back and check there and the usual paper sticking out of the output just enough to pull it out the rest of the way.
I'll be looking for a new printer this week though. I can't take the constant paper jams and sifting out the blank sheets when I'm printing 500+ statements a month.
Definitely NOT an office friendly machine!