Question about SanDisk Sansa e250 MP3 Player

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Stuck (again) on Refresh Database)

I saw the message board on this topic and followed the directions. I deleted some of the files, but not all just to see if worked. When I reset the MP3 player, it again got stuck and because I have updated the firmware, I cant seem to do it again. Help!! Aswain1

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Re: Stuck (again) on Refresh Database)

That happens to mine as well. all i do is just leave it for a couple of days, so the battery could run out. and then plug it back to the computer.

Posted on Jun 13, 2007

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How do I reformat my H10.

Try to refresh database. It's probably already deleted. It happened to me too, there were some files that weren't invisible for computer but were visible for the device. If you refresh it, it will show the same computer does. (That option is made for such cases, your database is damaged/corrupted.)

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My sansa e260 is displaying REFRESH DATABASE and the process continues so that no action can be performed.only a white light displays on the screen until the battery gets low.and a blue light displays on...

freezing at refresh database means there is a wrongly formatted or corrupt file tht you are attempting to put on your mp3 player. to fix this you simply delete whatever corrupted file it is. i, personally, had to go to settings on the mp3 player and at the bottom of the list is "format", i had to format which deletes all ur songs but fixes freezing problem. u only have to do this if you dont know what song is freezing it. if you do know, then you can go into your mp3 file folder under my computer( removable E:) and delete the song from there or you can delete it from your mp3 player via windows media player. to be ensure tht it never happens again you should just put each song on 1 at a time, disconnecting it after every 1, if it freezes again you know what song it is and you can simply delete it. i know this seems like it would take 4ever, but having to go back through and reformat every sinmgle time this happens would take even longer, so just stick with it. hope this helps

Dec 26, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa clip is stuck on Refresh Database Screen.

1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

Jan 02, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sana e280 frozen screen reads Refresh Database

put the player in recovery mode by placing the hold slide button at the top of the player so that the red showes, held down the record button while turning on the player. upon connecting the USB cable the unit will go into the recover mode. Go to my computer and look for the drive which states "16MB Format" and copy the firmware files into it. Disconecting the cable after the files are copied will cause the player to reload the firmware. The player will restart and then shut off because of the Hold button position. Slide the Hold button back into normal mode and push the menu button to restart. The unit will power up and display the language settings. I went to the settings menu and changed the player USB setting to USC. I then placed the player in recovery mode again and went to the MY Computer again and set window to show hidden files. This allowes windows to see the database drive. I then ran chkdsk on the database drive which found a lot of crossed linked files. This then allowed me to delete all the files in the database. Upon comming out of the recovery mode the unit restarted normaly.
You can get the firmware at this site.

Oct 11, 2008 | SanDisk Sansa E280 MP3 Player

2 Answers

Sandisk player stuck in refresh loop

When you have many thousand files, it will happen rarely... You try formatting and then copy files back and try again. And also avoid unsupported files.

Sep 25, 2008 | SanDisk Sansa e250 MP3 Player

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Refresh database loop



Sep 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Very weird...

'Refresh Database' doesn't mean everything is erased. It only means it's writing the progress that you made, onto the computer. It stays on 'Refresh Database' for about maybe 5-10 minutes. It refreshes its database every time you disconnect your MP3 player from the computer. What it does when you disconnect it from the computer is it saves any unsaved changes made to it and overwrites the memory or data.

Oct 28, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Stuck on refresh database screen

Hi tt, First, I would delete all the files in your Sansa>Music folder - you may have a corrupt or un-recognizable file that is stalling your "refresh". Check and see if your player refreshes correctly - if it does, update the firmware (see below). If this doesn't stop the problem, you may have to format your player - Windows Explorer>right click on Sansa Player>Format>make sure it is FAT32 and unclick "quick format">Start. You will lose all files that you have not backed up - but your player should start up correctly. Then, make sure that you have the latest firmware update - here is the place to get the updater: - instructions are on the site. After the update, add the files again and see if the unit refreshes - if it does not - it's probably a bad file. The only thing you can do is to add the files singly (or in small batches) until you find the problem file - I hope that you do not need to go this far! Sandisk has fixed most of the software problems that folks encountered in the last six months - IF you keep you keep up with the firmware upgrades. BTW - I have had my Sansa e250 for two months and have had zero problems - I LOVE it! Hope this helps, Steve

Jan 03, 2007 | SanDisk Sansa e250 MP3 Player

7 Answers

"refresh database failed" how do I do a database refresh?

i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!

Nov 15, 2006 | SanDisk Sansa e260 MP3 Player

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