Question about Microsoft Zune JS8-00001 Digital Media Player

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The receiver for my headphones in my 8GB Zune doesn't work

So the receiver in the zune doesn't work. I tried some suggestions from people that had the same problem and it worked for a while. But now the left headphone doesn't work at all. Part of the receiver broke off a little bit when i put my headphones back in...so i dont know what i should do or what to buy to fix it, but if someone could help that would be awesome.

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Wo, wo ,.wo what do you mean the receiver? the headphone plug in? if thats the case then it better be under warranty because ms will charge about 160 so ive been told. It will have to be repaired by MS

Posted on Feb 14, 2009

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First off. i think you mean 120gb.

Secondly, Here are just a few different suggestions.
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2) Some headphones have a volume switch on them so if yours have that switch, turn them up.
3) Try a different pair of headphones.

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I had a similar problem with my 30GB Zune. The first normal solution is to make sure that the USB port is providing enough power to the Zune to charge it by trying a different port or computer, but since your other Zune charges it is likely not the problem.

Other possibly solutions are performing a hard reset on the Zune (hold back and up until it resets), or allowing the zone to completely discharge and try again. In my case, none of these solutions worked and I was forced to send my Zune in for a new battery, which Microsoft was willing to replace for free.

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1 Answer

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The headphone interior cable does not work.


Hey Kathyywatty,

The problem you're encountering may not necessarily be a loose internal connection, and may instead be a defective headphone jack. In cases when headphones are unable to make a secure connection, users may only experience sound coming from one of their headphone's speakers, a static-filled signal or no sound at all.

While there may be some third-party parts suppliers that carry replacement components you can install on your own, I'd strongly suggest contacting either the toll-free Zune support hotline or your local repair facility for further assistance. Any repairs that are not performed by a factory-authorized technician may void any warranty coverage you still have on your Zune.

If you're not sure how to contact Microsoft, you should be able to reach their technical support by calling 1-877-GET-ZUNE (877-438-3269). Additionally, if you're not quite sure where your local repair facility is, you may always bring your product into the Geek Squad® counter at your local Best Buy™ store for service and support.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Jun 19, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune


You mean no sound comes out ?

First try some other headphones
and make sure your sound is up and mute is off.

if that doesnt work, see if there is something stuck in it.

if that didn't work its probabaly an internal problem and then your only options would be to get it serviced or bring it back.[hopefully you still have warranty]

Good luck.

May 08, 2008 | Microsoft Zune JS8-00001 Digital Media...

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