My machine is now 5 yrs old and has functioned perfectly all it's life. Over the last 3-4 months, it has been refusing to fully pump-out, leaving around 1.5 to 2 litres of water in the bowl, which submerges the element and the load therefore remains wet. we had a serviceman call. he pumped it out using the diagnostic functions check; he then checked the hoses for blocking or kinking, but no problem exists. he then suggested the drain hose was too high; (it had worked perfectly beforehand;) but we lowered it by about 30mm as he required. The lower drawer does not have a similar problem. I have thoroughly cleaned the filters; even swapped the impellors from one bowl to another, but not had any success. I phoned F & P in NZ to try and access the diagnostic procedures, but they would not help; suggested we call in serviceman again; very expensive! Is there a timer which controls how long the pump operates? or, is the pump-out function governed by a sensor? We do not get any error codes, just this annoying excess of water remaining in the bowl. The owners handbook states that any excess water must be soaked up manually; I have done this on several occasions, but the problem will not go away. Please advise what else I can do?
I have the same problem with my top Drawer. I have been draining the water manually by suction, now all I do is hit the power button and then hit the start button. The drain function starts and completely drains the Drawer.
Thanks for the tip!
I have the same problem with my top Drawer. To drain the water manually without having to suction it out, this is what I do. I hit the power button and then hit the start button. The drain function starts and completely drains the Drawer. I hit the power button again to shut it down before the fill cycle starts. I think the problem is the timer shutting down the pump too early. I don't want to spend the $$ on a service call until I know they will fix the problem the 1st time.
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Re: Drainout procedure incomplete
Please clarify "The lower drawer does not have a similar problem."
did the "but we lowered it by about 30mm as he required." make any difference?
run this test: disconnect power to the unit. then find and disconnect the drain pump's wires (or connector). then apply power to the pump (I am assuming you have a 115VAC house supply) by a separate wire cord. run the pump on this cord until you see all the water pump out. if it does, then your timer is shutting down the pump too early. the water level sensor is mostly used for the other case during water fill only.
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I share your frustration with the same machine. Mine is approx 3-4 months old and within the first month i had a leak at the base of the machine which was fixed under warranty. The following month the machine started leaving water in the base of the unit after the wash cycle was complete. LG claim it is an electronic fault in the circuit board. I have refused repair and am now claiming a replacement with them. I don't feel it is acceptable for a machine that's only 3months old to give problems such as these.
the part is replaceble if you can find one but chances are that something else is going to go bad soon,i had one that lasted 20 years and i called Whirpool for parts and they told me i could get parts but the dishwasher was past it' expected life,they told me 10 to 15 years is about it for it,the parts cost so much to replace with time involved,it maybe time to consider getting a new one..
Hi i too have the same problem matrix mx194 approx 4 yrs old.On near completion of cycle the 3 center lights out of the 4 on the inside of door flash and a ringing tone indicating a fault. When the door is open there is approx 1'' of water in base of machine and the inside is extremely hot and full of steam.
We bought this dishwasher and ran it for the last 1 1/2 months and it made a grinding and whistling sound from day one (it's supposed to be nearly silent in its operation). Turns out the drain pump was cutting in while the machine was still filling, thereby emptying the wash tub of any water. Then, when the cycle proceeded to wash, the dumb thing had no water and made a horrible noise. So I had to pitch in at least 2-3 litres of hot water, and then it worked quietly! Had to do this every time there was new water intake.
After working with the repairmen - four visits later, we isolated the float assembly as the problem and they set about replacing the part. Turns out the two parts were markedly different. LG HAD INSTALLED an older model float assembly at the factory and it was the problem. The replacement part was the correct float assembly and things worked perfectly after that - thank goodness. No more babysitting the dishwasher.
Don't let anyone tell you the motor assembly needs replacement. I have seen that cop-out 'fix' all over the web. But use deductive reasoning to find out where the problem is in the cycle, and explore this option first - it's a quicker and cheaper fix than replacing the whole motor assembly.
'Mr. Float' as he is now called works like this: -expels any residual water in the tub from the last wash -intakes water for the wash or rinse -whirs 2-3 times prepping for the cycle -begins to wash, quietly -expels at the end of the wash or rinse.
He used to: -expel residual water -intake new water for wash or rinse ---drain pump would cut in WHILE still filling -machine would whir once, realize it didn't have enough water -perform a brief top-up intake shot -begin to wash and whistle and GRIND (this is where I would have to add the water) -expels water from wash or rinse, and start all over again.
It's a good dishwasher and it will work, but the right model parts have to be in place!
If your machine is only 5 months old it is still in warranty and you should go back to the shop you purchased it from and get them to send in a Service Engineer. It is not fit for purpose.
We have a Smeg SA8605W which has had a similar problem 3 times in its short 3 month life. The problem with ours is that the control panel on the front pushes against a very brittle plastic frame to activate the micro switches. Because of the brittle nature the 'fingers' of plastic break off and either get stuck holding the machine in a set cycle or break off fully so nothing functions. Gaffa tape or Elastoplast is a simple solution.