Question about Maytag Neptune MAH5500B Front Load Washer

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How do you remove the top of a MAH5500B Front Load Washer

Need to replace the door latch assembly ($41 part) on our Neptune front loader (MAH550BWW). How do you open the top on this washer? Removed obvious screws for "hinges" in rear, removed top display that holds computer board. Can't figure out what is still holding the top lid on. Any assistance is appreciated.


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  • Russ Walicki Jan 06, 2009

    door locked light stays on constant. Put control board in maintenance mode, manually opened and closed lock, still door lock stays on. Lock solenoid fires 3-4 times each time attempting to start washer. Without doing a continuity test on appropriate jumpers I'm assuming the door locked switch is bad or stuck. Want to remove to examine. Control board looks good so don't suspect a short.

  • Anonymous Jan 14, 2009

    door lock light stays on even when in off

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You have to remove the door and the front panel to get to two bolts holding the top on.

Posted on Jan 19, 2009

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You need to remove the door hinges and the screws opposite the hinges. that will allow you to remove the front panel and the you will see the latch and the top hold down screws. once you have the top up, then you will also need to remove 2 screws that hold the latch to the upper frame. it is hard to pivot the latch out from the frame but it will come out and then you can replace the assembly.
by the way.. why are you wanting to replace the latch?? any failure codes? you might also have to replace the control board as it will fail when the door latch shorts out.
if you look at the control board you might see some of the resistors that have burnt out/ shorted out. sorry but it happens alot.
if it is less then 5 years old, then you might get it fixed under warranty for free part.

Posted on Jan 06, 2009

  • Tom Zwiebel
    Tom Zwiebel Jan 06, 2009

    well it does sound like you have a stuck lock switch. it may not look bad but if the small plunger button on the switch is stuck "in", then it is bad. it also may have an internal contact that is stuck. you wont be able to see this but a continuity check will determine if it is stuck.
    also be sure to look very hard and close at the board, i have seen many that do have a burnt out resistor and you may need to recheck the board.
    but from what you are saying it may just be the "lock" switch.

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