Question about Sharp SHP AM900 multifunction Printer

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My AM 900 printer will not print. It will scan. When I click Properties, it always shown offline. Is this a problem? If so, how do I correct it>

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  • bjcurtsinger Jan 07, 2009

    Thank you so much for your time and suggestions regarding the offline problem.

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The "offline" indication means your computer is having a communication error. There are a few things you can do to troubleshoot this. First, turn your PC and your printer off. Then check the USB cable running from your printer to your PC to make sure it is plugged in all the way on both ends. Power your PC and printer back on. If this doesn't work, try plugging the USB cable into a different USB port. If this doesn't work, uninstall the driver, then reinstall it. If it still does not work, don't rate me yet. Shoot me some more details because I have more TIPS up my sleeve.

Posted on Jan 06, 2009

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As long as i have my usb cable hooked up to my printer and laptop it works but when i disconnect the cord its offline.what should i do?


It may not be configured to the correct port.The port selected could have been the USB port that's why when you disconnect the USB cable printer goes offline and would not print wireless. Follow the steps below if you are using a WINDOWS computer: For windows XP :
  • Click on start then go to printers and faxes.
  • right-click on the default printer canon pixma mx340 series
  • go down to properties
  • click the ports tab
  • check to see which box is checked.If the usb port box is checked,that answers the reason why printer goes offline and would not print wireless when USB cable is disconnected.
  • In the list of ports ,look for tcp/ip with the correct ip (192 number) address of the computer.
  • when you find it,tick the box,click on apply then ok.
  • if you do not see it anywhere on the list ,you need install the software.
For win vista
  • click on start,in the search box key in printer then hit enter on the keyboard
  • right-click on the default printer canon pixma mx340 series
  • go down to properties
  • click the ports tab
  • check to see which box is checked.If the usb port box is checked,that answers the reason why printer goes offline and would not print wireless when USB cable is disconnected.
  • In the list of ports ,look for tcp/ip with the correct ip (192 number) address of the computer.
  • when you find it,tick the box,click on apply then ok.
  • if you do not see it anywhere on the list ,you need install the software.
For win 7
  • click on start,in the search box put in devices and printers and hit enter
  • right-click on the default printer canon pixma mx340 series
  • click on printer properties
  • check to see which box is checked.If the usb port box is checked,that answers the reason why printer goes offline and would not print wireless when USB cable is disconnected.
  • In the list of ports ,look for tcp/ip with the correct ip (192 number) address of the computer.
  • when you find it,tick the box,click on apply then ok.
  • if you do not see it anywhere on the list ,you need install the software.
Let me know if you need assistance in configuring wireless connection and installation.

Jul 17, 2011 | Canon PIXMA MX340 Wireless Office...

1 Answer

Printer is offline and will not print. Restarting does not help.


When you double click the Printer and Faxes icon in the Control Panel you will see the printer that your computer is currently using. See.... if the printer image is clear it is online and ready to use, if its blurred then its in offline mode and cannot be use.

To correct offline printer.. some possible reasons is on the usb cable.. check if there is no open wire along the cable...Inserting the USB connector on the other usb slot of the cpu sometimes work just wait first until it is read.

If the printer is still blurred and offline after checking the usb connection, the 2nd thing to do is check the properties of the printer if it is set to offline mode. how? Double click your printer icon. It will display the print jobs window. Click on the Printer tab and uncheck on the "Use printer Offline". Cancel all pending print jobs, close the printer window and try again to print.

Aug 10, 2010 | Office Equipment & Supplies

1 Answer

Hp 1401 all in one will scan and print but will not print from computer command


check out the port u r using to print, follow the setup instructions to select the correct printer port.... if not, go to:
- Start - Control panel - printers - right click the printer u need - properties - ports..... check if it's on LPT1 or other and the printer is USB connected - try the diferent USB001, etc to find the correct port........

If this doesn't work: check out if printer is "use printer offline" and turn it online or paused....

If all this does not fix ur problem try chanching the usb cable.....

Jun 29, 2010 | Office Equipment & Supplies

1 Answer

Computer says Orinter is Offline but is connected. Has the Fax button highlighted. Only have Copy, Fax, Scan, Memory Card to select from, which one should be highlighted for printing from connected PC


In order to print from PC you should choose COPY function. To check the connection between PC and your printer perform these steps:
  • Right click on printer driver name (Canon PIXMA MX 850 in this case)
  • Choose Properties
  • Click on Maintenance tab
  • Click View Printer Status: the status should ONLINE in order to print or scan
If still Offline,please recheck USB cable,reinstal it,or compare with another cable.

Source: Inkjet Forum

Oct 11, 2009 | Canon PIXMA MX850 Multifunction Printer

1 Answer

Windows says printer offline, but it is not offline. network settings confirmed. windows firewall turned off. scanner works perfectly over network, but printer is "offline"


The printer offline error mostly troubles windows 7/8/10 users, The printers loses connectivity even when it is connected and operating. The status message displays offline on the computer, and the printer does not print. An Offline status indicates that the computer has failed to communicate with the printer. In some network conditions, the printer might get offline unexpectedly.

Before going to the solution for this you must know when and why printer offline error takes place:
The error may appear when Windows 8 diagnoses that the printer is unavailable, but unfortunately, most times it fails to tell whether the printer is really offline or if it has connectivity problems or printing errors. Reasons why your printer appears to be offline, include problems with hardware, such as disconnected cables or malfunctioning equipment, and problems with software, such as corrupted or incompatible driver files.
These might occur when:
1. The connection between the computer and the printer is slow/unresponsive.
2. The printer has encountered an internal error
3. There are multiple unfinished print jobs in the queue.
There are some simple steps you can follow before going to any complicated way:
Your printer offline can be a problem with the driver software. This is a small piece of code that Windows and the printers use to "talk" to each other. If the driver software is outdated, corrupted or incompatible with the version of Windows that you have installed, you may need to update it.
Restart the printer and the computer or unplug its USB cable.
Do check that the printer's power cable is plugged into an electrical outlet. If the printer is connected to a power strip, make sure the strip itself is connected to the electricity supply and is turned on.
In case you are using a network printer both wired or wireless, You restart the router as it may cause due to network failure.
Different manufacturers come with their own diagnostics software which can inform the user about the problems coming up (Ex : HP's Print and Scan Doctor), Use it as it will be really useful.
PRINTER OFFLINE ERROR Solution 1 :
Type in Services in your windows searches and hit the enter key. Click on Services option from the set of search results as shown below.
A new window for Services opens up. Scroll down and find the entry named Print Spooler.
Now right-click on Print Spooler entry and then on Properties option.
Set Startup type as Automatic from the drop-down menu.
As next, hit the Start button and wait till windows start the Print Spooler. Once done, hit Apply button.
Now if you look at the status of the Print Spooler, you can see that it is Started.
Solution 2 :
If the above method doesn't work for you, you can always try our second method. For that, type in Devices to the windows search and choose Devices and Printers from the search results.
Now find the printer that is offline and right click on it. Click on the option See what's printing from the context menu that appears.
A new window opens. Now click on the Printer tab and uncheck the option that says Use Printer Offline.

Aug 04, 2009 | Canon PIXMA MX850 Multifunction Printer

1 Answer

Printer is offline


go to Start... click Run .... type services.msc and find print spooler right click stop and click start again

Jul 16, 2009 | Konica Minolta bizhub 161f All-In-One...

1 Answer

Printer offline


Open system properties (my computer --> right click --> properties) go to hardware tab and click device manager. expand the usb controller and see if there are usb printing support, if exist go to control panel --> printer and faxes. right click in your printer icon and select use printer online.
if you don't find usb printing support in device manager the problem is with your usb connector. try to change it and make sure the printer power is pugged correctly.

Mar 12, 2009 | Xerox DocuColor 12 Printer

1 Answer

Frequently changes its status to offline; have wireless connection


Hi,

please perform the steps below:
Step 1:
=====
Determine if the printer is paused or offline :
=============================
1.Open the printers folder, if necessary.
a.Click the Start icon.
b.Click Control Panel.
c.Click Hardware & Sounds.
NOTE: This step is not required when using Classic view in Windows Vista.
d.Click Printers.

2.Right-click the name of the printer and then click Open.
3.Click Printer.
4.Verify that Pause Printing and Use Printer Offline are not selected.
5.Press Esc to close the window without making any changes.
Step 2:
=====
Check for the default printer and USe printer Online in the printers and faxes folder.
=========================================================
Click Start -->> Control panel -->> Hardware and sound-->> Printers-->>Change default printer. ---> Please Right Click on the printer icon which has tick mark and Select the options Use printer Online and Set as Default and also Select the option Resume printing.

Aug 12, 2008 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Status: offline/online


Hi,

One way to make the printer go "on-line":
1. opening your "Printer & Faxes", the HP DeskJet F380 would be shown as an installed printer, by doing a right click, you would be presented with various options including making it go online.

There are two (2) areas that you can configure to make it stay always online:
i. in the same "Printer & Faxes", right click on the HP DeskJet F380, click on "Properties", in the next window click on the Advanced tab, tick "Always available", set Priority to "1", in the "Printer" tab, uncheck "Power Save".
ii. open your "Device Manager" (right click on "My Computer", click on Properties, click on "Hardware" tab, click on "Device Manager" button. Expand your "Universal Serial Bus controllers" (click on the + sign of the last entry), right click on each and everyone of your "USB Root Hub". Click on "Properties", click on "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".
After each and every re-configuration it is of course required that you click on Apply/OK.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

May 08, 2008 | HP DeskJet F380 All-In-One Printer

1 Answer

Problem with hp officejet4315v all in one


Hi there check that the data cable hasn't fallen out if not change data cable. If still not working check that you are using the correct port within the driver .
  • Goto Printers and faxes
  • Make sure that the printer states Ready not offline
  • If states offline Right Hand click and select use printer Online
  • If not above right click and select properties
  • Once in properties select Ports from the Tab at the top of the window
  • Make sure that you are using the correct Port i.e. LPT1 or USB that the printer is connected to.
  • If you aren't change the port by clicking the appropriate one or add new port.
  • If you are on the right port try reinstalling the print drivers
I hope this helps you
Thanks J

Jan 13, 2008 | HP OfficeJet 4315 All-In-One InkJet...

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