Question about Vtech Cordless 6041 Phone

1 Answer

My Phone will not connect to the base unit...

Vtech DECT 6.0 Dual Handset Cordless 6041 Phone, the base will ring but the phone is stuck on "Connecting" I tryed unplugging it and plugging it back in, and that didn't work. do you know what will fix this problem?

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  • Anonymous Jan 21, 2009

    Only had phone about 1 week. Will not ring when my number is called, goes straight to voicemail after one ring. Also, says "connecting....." on both handsets. Tried taking battery loose and reconnecting to no avail. Probably will return to BestBuy.

  • bdajos Mar 17, 2009

    I have the same problem with these phones...they are searching for a dial tone and will not work. Frustrating to no end!

  • orionschart May 02, 2009

    my phone does charge but it still says connecting

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  • 47 Answers

My handset displays CONNECTING...
Move the handset closer to the telephone base. You might have moved out of range.

This is what was listed in the Vtech Manual.

What I suggest is not just powering it off, but remove battery and wait a couple of minutes. Put battery back in and try it. The other thing I suggest is a new battery or switching it temporarily with a phone that works, to see if that helps before you buy a new one. If the battery is weak it will have trouble reaching the base.

Posted on Jan 06, 2009

  • beccals76 Mar 14, 2011

    I had a similar problem. I tried taking the phone battery out, disconnecting the power to the base, and disconnecting and reconnecting the phone, waiting about 30 seconds before I reconnected for each of these. Not sure what worked, but about 5 seconds after I completed all of these, the phone was back online. This is the second time this has happened, but the phone seems to function well except for this.

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