Hi there,
I'd encourage you to get in touch with us directly so we can help resolve this issue, as the DC14 uses a brush control system with belts which are not designed to be replaced. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
We'll look forward to hearing from you.
Best wishes,
JackDyson Online Customer Support
http://www.dyson.com
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