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Itune application could not be opened unknown error occurred -69

I have unistalled itunes, ran reg cure and fixed registry errors. reinstalled previous version of itunes and still get the error.

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  • 105 Answers

Please make sure that you have QuickTime installed correctly on your computer.

Posted on Jan 08, 2009


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Posted on Jan 02, 2017


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I encountered iTunes error 29, how can I fix it?

5 methods for you:
1. Fix iTunes Error 29 by Factory Reset (Data Loss)
Factory resetting could solve most of the iTunes error 29 cases, however, it would erase all the contents on your iOS device. You’d better backup your device in advance.
Here is how to factory reset an iOS device.
Go to Settings > General > Reset, click on Erase All Content and Settings.
2. Fix iTunes Error 29 by Keeping Anti-Virus/Anti-Malware Application Up to Date (Complicated)
Anti-virus and anti-malware applications could protect our data, however, as time goes by, those applications could become outdated and cause iTunes error 29.
Updating those applications is easy. All you need to do is to go to Apple Store and do reinstallation. However, that could be troublesome for users who own multiple anti-virus/anti-malware applications.
3. Fix iTunes Error 29 by Updating iTunes on Computer (Time Consuming)
Besides outdated anti-virus and anti-malware applications, outdated iTunes on your computer could also cause iTunes error 29.
Here is how to update the Apple operating system.
On Mac:
Open iTunes, from the menu bar at the top of your computer screen, choose iTunes > Check for Updates, then just follow the instructions, you are able to have the latest version of iTunes.
On PC:
Open iTunes, from the menu bar at the top of the iTunes window, choose Help > Check for Updates, then follow the prompts, you can download the latest version of iTunes.
Please note that using iTunes to restore iOS system could also cause data loss.
4. Fix iTunes Error 29 by Reinstalling the Battery (Risky)
Battery issues may also cause iTunes error 29. Below are ways to reinstall battery, we recommend you try this method under the supervision of a specialist.
What you will need are two screwdrivers, a suction cup and a plastic pull tool.
Step 1. Hold the Power button to power off your iOS device, then remove the two screws on the left and right side of the charging port.
Step 2. Use the suction cup to lift the screen a little bit, remove the screws that lock the battery connector to the battery retaining bracket.
Step 3. Use a plastic pull tool to lift the connector, wait a few seconds, now put everything back.
5. Fix iTunes Error 29 without Data Loss (Easy & Fast)
As mentioned above, both software and hardware could cause iTunes error 29. If you are encountering iTunes error 29 caused by software, PhoneRescue – iOS data recovery could help you fix it with great ease and you don't even have to try other methods.
These methods are listed in an article from; hope one of them works for you.

Feb 17, 2016 | Apple iTunes

1 Answer

Does my computer need paper port

well one thing its not you, seems like it is an unresolved prob of itunes while syncing up play list or a badly ripped track or problem song

I have included a text version for you to review


Jun 07, 2010 | Dell Microsoft Windows XP Home Edition

2 Answers

I am trying trying to sync my ipod and i keep getting a -69 error

Thank you for contacting Fixya Support, I am glad to assist.

An -69 error with an iPod occurs when iTunes sends a file or few files to your iPod, which may be corrupted and therefore unusable.

In order to remedy this issue, it is advisable to run the latest iTunes update and per this link directly from Apple Support which address this issue, try the steps provided in this support link below:

iTunes -69 error when syncing with iPod

Follow the steps listed in this Apple article and you should be able to regain access to syncing your iPod in iTunes, whether on a Mac or PC, without further issue.

Let me know if this helps.



May 11, 2010 | Apple iPod classic MP3 Player

1 Answer

The itunes application cannot be open An unknown error occurred (-50)

Simply reinstall iTunes, download the latest version here. You will be guided through the rest.
Hope this helps!

Mar 25, 2010 | Apple iTunes

1 Answer

When i try to open iTunes a message pops up saying " the iTunes application could not be opened. An unknown error occurred (-50)

The only options for this error are for solving the problem of iTunes not opening, which are listed here:

I suggest trying to re-install iTunes first, then go through the solutions on that page. Print off the page before you start trying to fix it, and include all sections (check in print preview).

Dec 30, 2009 | Apple iTunes

1 Answer

ITune application willnot start. It says an unknown error occurred (-50)

uninstall first itunes the reboot, then reinstall again using latest version which is 9.0

Nov 10, 2009 | Apple iTunes

1 Answer

Itunes & Quick Time won't open.Unknow error (-69)

You need to run iTunes as Administrator.

The default shortcut doesn't allow this so you will need to create a new shortcut.

Also make sure ther is no CD in your CD drive when starting.

Aug 02, 2009 | Microsoft Windows Vista Home Premium with...

1 Answer

Code 10 no cd/dvd drive found, unable to burn cd?

To solve this Code 10 error, follow these instructions: NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4)This folder is the DVD/CD-ROM Drive Class Description in the registry.Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the
Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives havereturned. You may also want to open Device Manager and verify that theyellow exclamation and error code on the CD or DVD drive is gone.

Jun 24, 2009 | Apple iTunes

5 Answers

Restoring Ipod issue

hi dear

Following is list of iPod and iTunes Error messages or Alert messages you may come across while trying to open or install iTunes, update, sync or restore iPod, making a purchase from iTunes Store, or perform any other activity in your iPod/iTunes:

  1. "Unable to Check for Purchased Music because an error occurred (-5000 error)."
  2. "Error (-35)"
  3. "There was an error in the iTunes Store. Please try again later."
  4. "-5000" and "-35"
  5. “Error 1415” “Error 208” “Error 1418” “Error 1413” “Error 1427” “Error 200” “Error 1402” “Error 50” “Error 1406” “Error 1407” “Error 1428” “Error 1417” “Error 60” “Error 42” “Error 48” “Error 39” “Error 1417” “Error 53” “Error 69” “Error 50” “Error 3221””Error 2738” “Error1921” “Error 1607” “Error 5000” “Error 9006” “Error 9800” “Error 9814” “Error 9815”
  6. "Failed to locate Supported File Types or There Are No Photos Found on this Device"
  7. "the iPod ** cannot be updated, the required folder cannot be found"
  8. "Cannot connect to the iTunes Store. An unknown error has occurred”
  9. “Disk is locked”
  10. "iTunes folder cannot be found"
  11. “Disk cannot be read from or written to”
  12. “Firmware update failure”
  13. “Drive not formatted”
  14. "The iPod "username's iPod cannot be updated. The required folder cannot be found"
  15. "Folder cannot be found or created"
  16. “Attempting to copy to the disk [iPod name] failed. The disk could not be read from or written to.”
  17. "Sync failed: unknown error (-124)"
  18. "iPod cannot be synced: required folder cannot be found"
  19. “iPod Service Error”
  20. Cannot Import to Itunes - error 2002”
  21. "Attempting to copy to the disk (iPod name) failed. The disk could not be read from or written to"
  22. “The iPod "Customer's iPod" could not be restored. An unknown error occurred (1418)”
  23. "The iPod "Customer's iPod" cannot be updated. An unknown error occurred (-50)"
  24. “iTunesSetup.exe is not a "valid Win32 application"
  25. "Internal manager error”
  26. “iTunes 7.02 not a valid Win32 application”
  27. "itunes.exe - Corrupt File"
  28. "An Unknown Error occurred (-39)"
  29. "Could not complete your iTunes Store request. The store may be busy. Check your Internet connection or try again later."
  30. "There was an error downloading your purchased music. An unknown error occurred (-50)."
  31. "-9800, -9815, -9814"
  32. "Unable to Check for Purchased Music because an error occurred (-5000 error)."
  33. "There was an error in the iTunes Store. Please try again later."
If you come across any one of the above Error or Alert messages, then either your iPod/iTunes has gone corrupted and your iPod may be in for a crash or maybe you’re already facing an iPod crash. iPod might crash or get corrupt due to any of the reasons from hardware failure to corrupt iPod cache to damaged Files or to damaged disk structure.

You must be cautious and try to recover lost data from your iPod from reliable and proved software which is non-destructive and can recover all data—damaged or deleted. Any compromise can thwart your recovery process. Try Stellar Phoenix iPod Recovery Software.

from this site


Mar 22, 2008 | Apple iPod classic MP3 Player

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