Question about HP Photosmart 2610 All-In-One InkJet Printer

1 Answer

Software won't fully install

My hard drive died on me and when reinstalling everything I found that I had lost my CD for the HP printer. I can find the MAC one, but why? After having an invigorating conversation with technical support, I find I no longer have a warranty and will have to pay so ANY help is appreciated. Here's what I have done:

Equipment: HP Photosmart 2610
XP Service Pack 2

Steps taken:
1. Downloaded software called "rub_w01_Americas_Euro1.exe"
2. Tried to install, received the error above.
3. Looked at HP site for ideas and found the "AccessDenied" "fixer" ...downloaded and tried. did not work. I followed the directions.

I have done this SEVERAL times and I have had no luck. Does anyone have any magic for this? I'm ready to hire a bloodhound to find that CD at this point!

Thanks in advance for anything!!!



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  • 3 more comments 
  • maryann25 Jan 06, 2009

    Geez I thought I had put the stupid error. It is "Access is Denied" and it shows up around 94% of total install. Then it does a nice little log and uninstalls everything for me - isn't that sweet?

  • maryann25 Jan 06, 2009

    Joel,

    Thanks for the file. I installed it and ran it and then tried to install the software again - I almost immediately received the error again. It normally took me to 96% or so, I"m guessing something changed, but not for the good ;(

    Thanks for trying!


  • maryann25 Jan 08, 2009

    Joe,

    I had done that - below is the list of instructions from Gia at HP - I have done all this in the correct order. I am not sure it is possible to fix this thing anymore!

    If you know of any other tricks, please let me know!

    Thanks!!

    Mary Ann
    ******************
    Dear MaryAnn,

    This e-mail is a follow-up to your recent Chat session. As promised
    earlier, here is the solution to the issue you mentioned during our
    chat session.

    Solution:

    Follow the steps in the below provided order:

    1.Uninstall the software
    2.Install the patch
    3.Restart the computer
    4.Install the patch
    5.Restart the computer
    6.Install the patch
    7.Restart the computer
    8.Turn off the Terminate and Stay Resident programs
    9.Delete the Temp files.
    10.Disable the firewalls and antivirus.
    11.Install the printer software.


    Step 1:
    1. Download the Windows Installer Cleanup Utility from the web link given below:

    http://download.microsoft.com/download/e...

    2. Install this utility after the download completes.

    3. A shortcut for the Windows Installer Clean Up Utility is created
    on the Programs menu under the Start menu. To run the Windows Installer
    Clean Up Utility:

    4. Click Start(Windows), click Programs, and then click the shortcut for the "Windows Installer Clean Up Utility".

    5. When you do this, you receive a dialog box that displays the following message:

    "Continuing further will make permanent changes to your system. You
    may need to reinstall some or all applications on your system that used
    the Windows Installer technology to be installed. If you do not want to
    proceed, please press the 'Exit' button now. Choosing 'Remove' will
    make the permanent changes."

    6. The dialog box lists all the currently installed programs that
    are registered with Windows Installer. Locate all the HP software files
    to remove from the computer and click on remove and click Ok.

    7. Once you have removed all the HP software files, restart the PC
    if you recieve or do not recieve any prompt. This should remove the
    complete HP software from your PC.

    Step 2:

    === Download and install the Access Denied patch ===

    A tool has been developed to scan and fix registry permissions for
    specific registry keys where the software installer usually writes HP
    data.

    Please visit the following URL to download the Access Denied patch:

    http://h10025.www1.hp.com/ewfrf/wc/gener...

    Download and save the file "AccessDeniedUtility_1_3_4.exe" to the Desktop. Next, double-click the file to run it.

    Note: We need to install the patch three times because every time we
    install the patch, the computer allows 33% and so that if we install
    the patch three times, we get 100% acceptance and thus we wont get any
    'Access denied' error message.

    Please Restart the computer every time we install the patch.


    Step 8: Turn off the Terminate and Stay Resident programs

    On the Windows taskbar, click the Windows icon ( ).
    Type msconfig in the Start Search text box and then press Enter on the keyboard.
    On the User Account Control window, click Continue . The System Configuration window appears.
    Click the General tab.
    Select the Selective Startup check box.
    Make sure that the Load Startup Items check box is cleared.
    Click the Services tab.
    Select the Hide All Microsoft Services check box.
    Click Disable All .
    Click OK .
    Click Restart to apply the changes. The computer automatically restarts.

    Step 9: Clear the temporary files and folders

    The Disk Cleanup utility deletes temporary Internet files,
    downloaded program files, items in the temporary folder, and files
    created by other Windows tools. The utility also empties the Recycle
    Bin and removes optional Windows components that are not in use.
    On the Windows taskbar, click the Windows icon ( ).
    Click All Programs , click Accessories , click System Tools , and then click Disk Cleanup . The Disk Cleanup Utility appears.
    On the Disk Cleanup Options window, select My files only or Files from all users on this computer .
    In the Drives drop-down list, select the drive to clean up and then click OK .
    On
    the Disk Cleanup utility report that is appears, select the check boxes
    next to unnecessary components and then click OK to remove them.


    Step 10: Disable the firewalls and antivirus.

    To disable the anti virus software :
    =====================================
    On the bottom right corner of the screen right click on the icon of your anti virus software and select the option disable.

    To Diable Firewalls:
    click on Start button--> control panel--> Security-->Windows firewall--change settings--> off.

    Please turn off any messenger icons present in the system tray.

    Step 11: Install the printer software.

    Here is the weblink to download the software:

    http://h10025.www1.hp.com/ewfrf/wc/softw...

    You will find the Download only button.
    Click on Download only not on Install now => Choose Save not Run => Save it to your Desktop.

    Once the download completes just double click on the downloaded icon
    and proceed with onscreen intructions to install the printer
    successfully.

    We are committed to helping you with any questions you may have
    about your product. If you would like to attempt another chat
    interaction, please visit the following HP Web site:

    http://welcome.hp.com/country/us/en/cont...

    NOTE: Please do not reply to this e-mail as the source inbox is not monitored.

    Regards,
    Gia.


  • JDTec
    JDTec May 11, 2010

    I will research this and get back with further t/s tips later on this afternoon

  • JDTec
    JDTec May 11, 2010

    Here is a removal tool for The printer's software. You may have a corrupted install. This will clear it so that you can reinstall the printer driver/software:



    ftp://ftp.hp.com/pub/softlib/software4/COL8988/mp-24061-2/gr_uninst.exe

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  • HP Master
  • 4,338 Answers

Solution one: Run the Access Denied utility A utility is available that addresses access denied errors. This can be helpful for the 2203 error.

  1. Go to the HP Web site (www.hp.com) and in the search box, type AccessDeniedUtility .
  2. At this link:
  3. http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=oj-24444-2&cc=us&lc=en&dlc=en
  4. Click the Resolves "Access is denied" error during software installation link.
  5. Download and run the utility following the onscreen instructions.
  6. Re-install the software.
    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    • If the issue is not resolved , continue to the next solution.
Solution two: Re-register MSIexec service
  1. Click Start , then Run . The Run window opens.
  2. In the Open: line, type Msiexec /unregister .
  3. Click OK .
  4. Click Start , then Run . The Run window opens again.
  5. In the Open: line, type Msiexec /regserver .
  6. Click OK .
  7. Re-install the software.

Posted on Jan 08, 2009

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