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How old is the phone? I've had a bunch of issues with the three Duos that I've had. I'm finally replacing mine next month. I would plug it in to wall power and see if that will turn it on. If not, remove the battery and try to turn it on again. You might need to call your provider if the phone is still under warranty.
Updating windows can help. Do you have any extra applications, to work with messages? remove them if you do. You told that the reply screen is different. what are the differences between this one and the normal one?
First make sure your phone is fully charged. Then check...
It may be the storage card - if you take the storage card out it will boot up and you can put it back in. - pain in the a## but it may work. Or Try taking the SIM card out, boot it up, turn it off, replace the card, and turn it on again.
Last resort is a hard reboot. If you did a hard reboot and nothing happened then you did not do it successfully. To do a hard reboot.
- with the phone powered off - press the two soft keys, yes the left and right soft keys which are the two dash keys labeled - - - while keeping it pressed, press the power button down - keep the power button pressed down for 1 - 2 seconds and then release the power button while still holding down the two soft keys. Keep holding down the soft keys until a black screen appears and prompts appear - now release the soft keys and follow prompts - if you dont see the black screen with the reset option, pull the battery out, reinsert it and repeat the above steps - when you see the black screen with the reset option, press the Send button to confirm the reset.
My friend had experienced the same problem with her SEK810i. We both bought the K810i last year. Mine is working perfectly fine. but hers suddenly froze, and she cannot even see the phone menu. we tried to go to a service center but they couldn't fix it. So she just bought a new phone. also fro the SE phone collections.
my phone froze and i attenpted to turn it off several times, after trying and not getting a response i took out the battery pack and placed it back in and turned the phone back on. after turning the phone back on it kept freezing a