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Sounds as if your Fax is set to Tel Mode.Change to Fax as follows.
Function 7,then no 4.
Will show fax parameters? on screen.Press Start arrow up to recieve mode.Arrow across to change to Fax or Fax Tel.Press start to lock in.Press cancel button to return to raedy screen.
Either the glass is scratched or the sensor has gone bad that is used to scan the image. Are you using a document feeder or laying it flat on the glass? If you are laying it flat on the glass then it is most likely a sensor going bad. If you are feeding it through the document feeder it could be that the feeder itself needs to be cleaned, or the paper path through the feeder.
If it is the sensor you will need to send it out for repair. There may be an option to re-calibrate the scanner in the software, that may help if the sensor has just degraded and not failed.
I hope that helps.
the machine memory is hung
press Function 7 monitor(4 times) *
service mode is appear
scroll down.. select Ram initialize select all job clear.. if the problem still there.. repeat the procedure but instead of all job clear.. select the Flash memory clear.. found it after all job clear mode