Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

Neptune washer makes horrible noise - now won't drain

Had some intermittent problems with it draining then it seemed to fix itself but the noise was getting louder and louder! - Like a jet plane taking off! Today I put some heavy stuff it and it refuses to drain completely - I tried it on all cycles. I even took some of the blankets out to see if it would help but it didn't. Hope you have an idea - this machine has been a real pain. Thanks

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 5,911 Answers
Re: Neptune washer makes horrible noise - now won't drain

Does the washer make noise while the drum is spinning? Or, is making noise when the drain pump comes on? If the drum is spinning and making a lot of noise the rear bearings are usually bad. They cannot be removed from the drum, however. The entire outer tub shell has to be replaced, because the bearings are molded into the plastic. If it's only making noise when the drain pump comes on during the drain cycle, your drain pump may be obstructed in some way, or the pump itself could be bad. Getting inside the machine to check either component is not easy, because the door has to be removed, along with the front panel, rubber door seal, and top of the machine. Sorry, this may not be an easy fix for you. But, I hope I can lead you in the right direction. Let me know if you need further guidance.

Posted on May 25, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Maytag Neptune MAH8700A tha detergent drawer is filling up with water and running out of the drawer onto the floor not going into the tub.

see this causes and fix it. God bless you
Belt, Water Pump If the washer won't drain the pump belt might have broken or might have worn out. Check the belt and replace if it shows signs of excessive wear.

Drain Pump If the washer won't drain water the drain pump might be defective. It's also common for a small sock or other article of clothing to get caught in the drain pump or in the drain hose. Check both for an obstruction before replacing the pump.

Clogged Pump or Hose If the washer won't drain there might be a clogged pump or hose. It's common for small socks or other small clothing items to get into the water drain system and clog the hose leading to the pump or the pump itself. Remove the hoses from the pump in order to remove the article of clothing. Keep in mind that any water in the washer will pour out of the hoses when removed.

Drive Belt If the washer won't drain, should check the drive belt. If the belt is broken or if it isn't tight on the pulleys the washer won't drain properly, if at all.

Lid Switch Assembly If the washer won't drain the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.

Door Lock Motor and Switch Assembly If the washer won't drain the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.

Drain Hose If the washer won't drain water check the drain hose. Be sure the hose did not get kinked behind the washer. Also, remove the hose from the pump and check it for obstructions.

Coin Trap If the washer won't drain the coin trap may be clogged. This washer is equipped with a device near the water pump called a coin trap. The purpose of this device is to trap any foreign materials that make their way down the drain. Normally, the coin trap can be accessed through an access panel. It is designed with the homeowner in mind and is normally easy to clean out.


Oct 11, 2012 | Maytag Neptune MAH7500WH Front Load Washer

1 Answer

Won't drain and won't spin ,makes a clicking sound

sound as though the drain pump has something hitting the impeller making the clicking noise,and the filter basket next to the pump is blocked by debris and not letting it drain

Sep 01, 2012 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

My Neptune washer MAH6700AWW won't unlock door and won't work. It stopped mid cycle and the door is in locked position. I unplugged and replugged and try to run a cycle but all it does is make...


It seems that something is clogged in the drain pump assembly and you have to clean it to solve this issue. After cleaning if the issue returns then test the door lock assembly, if bad it should be replaced. Hope this helps...please post back for further assistance.


Jul 07, 2011 | Washing Machines

1 Answer

Got an E04 messege (not the first). Set the washer to drain and it makes a horrible noise. Water won't drain out. Some E04's in the past have been accompanied by a rubber burning smell, but not...

The problem maybe the pressure switch if you have a multimeter check for any electrical issues if there is no reading your pressure switch needs to be replaced

Jun 30, 2011 | Bosch WFMC2100UC Nexxt Essence Washer

1 Answer

My maytag MAH550BWW has recently started making a horrible howling noise. It is otherwise working perfectly. It is draining good and not leaking at all.I have taken both hoses off the pump and found...

Had the nd error and smelled like burning wires. Read a review here and removed drain pump and a piece of plastic stuck in the impeller. Removed,inspected and reinstalled. Worked perfect! Thanks
We were heading out next day to buy new washer and dryer at $2000! Yikes!

Apr 28, 2011 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Washer is making a horrible sound while draining water from tub

if horrible sound is while drainpump is draining but before washer starts to spin either obstruction in drain pump or impellar on pump is bad and the complete pump needs replaced... if noise is while spinning the spider support is cracked which is very exstensive repair and dont reccomend repairing unless you have a couple of hours for dissasembley and reassembley...

Jan 24, 2011 | Samsung WF337AA Front Load Washer

1 Answer

Loud noise when the water is draining out and it locks the door and stops and wont let you open it

It is a drain problem.

Either there is debris inside drain pump hose, or the pump itself is faulty.

The problem is fixed accessing the drain pump hose to check for a blockage.

the pump is accessed removing a panel, usually at the front side of the machine.
Steps are explained on user manual.

Keep a container ready to collect water when you undo pump hose.

Parts and diagrams available here.

Nov 14, 2009 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

New front loading Kenmore The drain hose is too powerful and the water keeps shooting back out of the drain. Drain is perfectly clear. This is the 3rd washer in the same spot. Is there some sort of an...

drain is not clear enough you DO NOT want your new washing machine to be It has to drain the water out at its speed or you will develop other problems if you try to restrict it..

Jul 05, 2009 | Kenmore Washing Machines

1 Answer

Neptune t.l. washer has a horrible odor that we have not been able to fix, either with bleach & vinegar solution nor with Electrasol lemon scent dishwashing powder, as has been suggested to us. This...

if you use liquid detergent for a long period this will cause a nasty smell and it leaves a horrid slime in pipework etc. if so, put on a boil wash and change to powder.
also, make sure there is a water barrier between the washer drain pipe and your house drains

Jul 11, 2008 | Maytag Washing Machines

Not finding what you are looking for?
Maytag Neptune MAH5500B Front Load Washer Logo

1,022 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Al Clark

Level 2 Expert

290 Answers

Todd Marr
Todd Marr

Level 2 Expert

77 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides