Question about Microsoft Zune JS8-00001 Digital Media Player

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My Zune will not light up.

When i turn my Zune on (16g) it doesn't light up most of the time and it makes it really hard to read the screen. The only time it does light up is right after I unplug it from my computer. What can I do to fix this?

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  • Diekorenueft Jan 12, 2009

    My Zune does the same thing, except now it's not even lighting up after being plugged into the computer. I tried changing the setting for the backlight to be always on, but that doesn't help at all....

  • skatetillidi Feb 16, 2009

    mine does the same thing what do i do

  • ansanc Mar 02, 2009

    mine too


  • ann1218 Apr 07, 2009

    what will cause a microsoft zune not to light up

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There is an issue with the backlight of your screen. Sorry but your screen probably needs to be replaced. There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide,so you can do it yourself too, not that difficult. Part is available on Ebay. If you can't do it yourself, have a tech savy friend do it for you. If it does work on a different PC, then the issue lies within your windows. If you re-install your PC to factory and then re-install fresh zune software it should work.

Posted on Aug 24, 2010

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Suggestion #1
.. Diek, maybe try to reset your device.
.. In fact, everyone try to do the reset. I do it at least once a week, just to give my Zune a soft kick in the pants. Mind you, I got me the ancient and original 30.
.. Set your backlight to 15 seconds. "Always on" will drain your battery far too quickly.
.. Drain the battery and then let it charge for a minimum of 3 hours.
.. Perhaps a Restore is needed, but only as a last result 'cause it will wipe your Zune clean.

.. Outside of all of that, call Zune support at 1-877-438-9863.

Posted on Mar 10, 2009

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