Question about Creative Labs ZEN V Plus MP3 Player

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Trouble my zen will not charge or turn on; occasionally it will switch on for a second and charge then immediately show a triangle with a yellow exclamation mark and go off again! please help!

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Hi,

To resolve this problem, establish that the player is charging correctly as follows:

  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter (separately available).
  2. Check the display for the charging icon trouble - battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.
    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.
  3. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, click here.

Hope this helps

Chris (ziraffa)

Posted on Jan 09, 2009

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