Question about HP Photosmart C3180 All-In-One InkJet Printer
I have a HP c4380 that is not printing, everytime I try to print I get an Error in the print que. I have Vista and am currently wireless. I have tried to connect to the printer but it still won't work. I'm very frustrated.
Is the printer connected to your system with a USB cable? If so, try these steps
Start -> Run
type in "control" without the quotes, and hit OK.
Go to Printers & Faxes icon.
Find your printer, does it say "Offline" underneath it? If so, right click on it and hit Use Printer Online
Double click on your printer, there shouldn't be anything listed in the window that pops up. If there is, go to Printer at the top of the window and select Cancel All Documents. This should clear out the queue. If it doesn't, reboot. Sometimes it needs to be reset to clear everything out.
If that doesn't work, check the port:
Select your printer by right clicking on it and going to Properties (Last item in the list). Click on the Ports tab at the top. What is it set to? Generally, it should be USB001, maybe USB002. If it is set to LPT1, change this back to USB001. This is assuming you are using a USB cable. If it is connected with a Parallel cable, you'll choose LPT1.
If this is set correctly, try changing the port on the back of your computer that the printer is hooked up to. Try a different USB cable. Also try unplugging the power from your printer and plugging it back in. Maybe it just needs a good old fashioned restarting. Try restarting the computer, even.
Failing all this, I would try another USB device plugged into the same port with the same cable as the printer. If it works, you know the USB ports on your system aren't broken. In this case, it is most likely the printer itself and would need to be replaced.
Posted on Jan 06, 2009
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