That might not work though, so, if it doesn't show in My Computer, you need to have the software CD it came with installed or get it from (www.philips.com/support) and use the device manager to restore it. You'll lose all your music and anything you had on the player. I had the same problem (my fault) and I did just that. Lost everything but it still works today.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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1. Press the power key and immediately press and hold shift-option-p-r until you hear a second startup ****. (This resets the parameter RAM). 2. Press the power key and immediately press and hold command-S. The screen should go black and show a verbose listing of the boot process in white type. When it stops, you will see a flashing cursor at the end. Type the following: fsck -f, then return. This will start a check of the file system, and the fsck program will attempt to repair any errors found. Wait until the program displays the results (it can take a while if you have many files). Post your results here. If it finds errors and corrects them, your problem may be solved. 3. (Don't do this unless the file system comes up OK and you are still having problems.) With the computer off, press and hold Shift-Cntrl-Option+Power for 5 seconds, then press the power key. This should reset the power management unit.
It often happens when it doesn't a file is corrupted. If it gets stuck on "Refreshing database", turn it off by holding the power switch until it shuts down, then plug it on a computer and when the sansa logo appears, unplug it. It will skip the datebase refresh and you'll be able to reformat it.
There could be a damage or corrupted file in the sansa clip. I suggest to reformat the player. To reformat the player. First turn off the player. Then slide the power switch down it will be showing red, now press and hold the center or the middle button on the player while connecting the player to the computer. It will be detected as a drive on your computer, now right click on it and choose FORMAT, make sure the file system is FAT32 then click start to continue formatting the player. This will erase or remove all the songs on your player but this will fix the problem that you are having
download the nwd-b105 firmware 1.1 (google it) and once you have it connect your mp3 player to an usb port of your pc. run the firmware file you downloaded and check the "delete files" option and run the firmware. you will lose all your files but your mp3 should be functional again. remember that when you do a firmware update you must keep your mp3 connected to the pc, also a if there is for some reason a power failure you may brick your mp3 player. my mp3 player had teh same problem as yours and i fixed it this way. the reason this happens is that sometimes the antivirus delete some system files from your mp3 and thus it cant access its database causing an error and shutting down the mp3 unit. hope this helps!!