Question about Acer TravelMate 2300 Notebook

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Hi. My Antispy located a worm AutoIt/Renocide.gen!B.

I am trying to log in Symantec, Microsoft and other sites and the worm doesn't allow. The Live One tryed to put it in quarantine....failed.
What can I do?
Thank you for your attention.
Marcia

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  • 520 Answers

Try again..... restart pc ...try to access live update via norton anti virus software..if no joy remove norton antivirus and reinstall software.ps if you try to reinstall norton without first removing norton software will do this for you , may a better option bacause sometimes windows remove app leaves data behind which can sometimes cause problems especially with norton antivirus.
if it was me I'd wipe my pc and reinstall fresh and all software because if you make mistake with norton youre gonna end up having to reinstall everything anyway.there is a program off the net on norton site called norton removal tool ...this is just the job ...if you cant find it let me know and I will either send you the net page for it or can upload it to you via email....

Posted on Jan 06, 2009

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