Question about Kenmore 98702 Stacked Washer/Dryer

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No Motor Action / No Tumble or Spin / Kenmore 417 4405240

The friendly Sears repairman just departed. I'm extremely disappointed by repair estimate of $396.69 to replace the MAIN CONTROLLER of Kenmore Model 417 4405240 (Frigidaire manufactured). Out-of-warranty; 2+ years old. What rubbish quality! Problem: during a heavy towel load, the washer tumbler action stopped. According to repairman analysis, both the MAIN CONTROLLER and MOTOR CONTROLLER are not powering -- which most likely means the MAIN CONTROLLER is the primary problem (as main controller feeds power to motor controller). If motor controller may also need to be replaced, estimate cost will escalate. Originally new apppliance cost $475 ($600 minus $125 utilities rebate). I've decided it is UNECONOMICAL to repair. Anyone else outraged by uneconomical repair estimate for young appliance?

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1 Answer

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The "F11" fault code will display if the Motor Control Unit (MCU) has an internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high speed spin the door unlocks after 3 minutes. The MCU (Motor Control Unit) is located beside the motor. See images below. Key #13 is the CCU and key #1 is the MCU.

The CCU (Central Control Unit) is located under the top along the side panel.

I recommend checking for loose wire connections at the MCU, CCU and motor. If you do not get any motor action at all, the MCU has likely failed.NOTE: Disconnect the power cord from the power source before removing the top and lower access panel. I recommend calling a service technician to diagnose and repair your washer.

Parts can be looked up and ordered at Sears PartsDirect

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:Sears Home Services .

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Sears are a department store not a manufacturer, they contract other manufacturers to build the appliances for them and these are then sold under the Sears/ Kenmore brand.
To find who made your appliance, check the first three digits of your model number against the list below and this will give you the manufacturer of your appliance. Then the code that you have shown can be determined and know what needs to be replaced or repaired
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1 Answer

I have Kenmore Series 70 using about 4 years. I realized that my washer won't empty out the water and won't work any of spinn either. Someone told me that need to switch time click and others? How can you...


Assuming that this is a basic Kenmore / Whirlpool direct drive, top load, neutral drain washer.

If the machine fills with water and goes through its' agitate cycle, the motor is working as is the transmission (At least in one direction.

The timer on type of machine reverses the motor to drive the pump and run the spin cycle.

If the machine.

Check this Sears parts site and the Whirlpool Installation and maintenance document to see how the machine works. It appears that you do need a timer.

Sears parts:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components.

Whirlpool document:
https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf



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1 Answer

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It appears your timer/main controller/CCU has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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2 Answers

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I have the same problem...the solution is called new washer. I was told it could be overhauled to the tune about $600...barrings are going out. Mine is just 7 years old and that's disappointing.

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1 Answer

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Per Sears. To fix the problem. Unplug the washer for at least 10 min then push pause or stop 2 times and this will fix the problem.

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1 Answer

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It appears your timer/main controller has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question!!!

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1 Answer

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