Question about Kenmore 98702 Stacked Washer/Dryer
The friendly Sears repairman just departed. I'm extremely disappointed by repair estimate of $396.69 to replace the MAIN CONTROLLER of Kenmore Model 417 4405240 (Frigidaire manufactured). Out-of-warranty; 2+ years old. What rubbish quality! Problem: during a heavy towel load, the washer tumbler action stopped. According to repairman analysis, both the MAIN CONTROLLER and MOTOR CONTROLLER are not powering -- which most likely means the MAIN CONTROLLER is the primary problem (as main controller feeds power to motor controller). If motor controller may also need to be replaced, estimate cost will escalate. Originally new apppliance cost $475 ($600 minus $125 utilities rebate). I've decided it is UNECONOMICAL to repair. Anyone else outraged by uneconomical repair estimate for young appliance?
Yes, I am!!
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Posted on Sep 10, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
The "F11" fault code will display if the Motor Control Unit (MCU) has an internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high speed spin the door unlocks after 3 minutes. The MCU (Motor Control Unit) is located beside the motor. See images below. Key #13 is the CCU and key #1 is the MCU.
The CCU (Central Control Unit) is located under the top along the side panel.
I recommend checking for loose wire connections at the MCU, CCU and motor. If you do not get any motor action at all, the MCU has likely failed.NOTE: Disconnect the power cord from the power source before removing the top and lower access panel. I recommend calling a service technician to diagnose and repair your washer.
Parts can be looked up and ordered at Sears PartsDirect
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:Sears Home Services .
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