Question about EnGenius EL-2611CB5+ (NL2611CB5)

1 Answer

Loses connectivity you can ping the acess point, and 50% of the time you get 4 out of 5, other times you wouldnt get any, so we replaced it with a brand new unit thinking it would help...apparently not, can anyone help

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 6,966 Answers

Hi, a couple of ideas: 1. maybe out of range or too many obstruction, how far is the client from the AP or are there any objects in between. it's gotta be line of sight; 2. with 200mW power output and 5dBi external antenna, should be adequate, if not maybe slightly directional performance (no longer perfect omni). try rotating the device and more or less guesstimate max signal at a particular orientation (pointed towards the client). Netstumbler would be good enough for signal strength; 3. consider the optional integrated 9dBi patch antenna; 4. for the client having a hard time with the AP, manually enter the TCP/IP settings and not auto obtain. numbers should of course match AP settings except for the last digit(s) of the IP add; 5. try moving the client away from any RFI sources like cordless/wireless phones, microwave ovens and others; 6. at one time, signal strength to a client improved by moving the AP a couple of feet away from the original installation point. of course if your unit is mast mounted, then you have to move the mast as well or put up a new one. Hope this works for you. Good luck and pls post again how things turn up.

Posted on May 26, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

How to ping server name

find command screen on windows computer. XP it is under accessories. On windows 8 you have to use the search facility to find CMD.
On black command screen enter command
PING "server name" where "server name" is the server you want to find such as

Jul 02, 2014 | Intellinet Active Networking 802.11b/g...

2 Answers

Problem in my device TL-WA5210G or from network help me

please forward your access points configuration. how do you configured it ? which isp your using ?? and from which country ?

Apr 16, 2013 | NEW Asi Tp-Link Nt Tl-Wa5210G Outdoor...

1 Answer

Hello sir. my voice call is not working, You may hear drop outs or poor sound quality in this call. Your Internet connection currently has reliability problems, perhaps due to a weak WiFi signal. every...

It is because your internet connection is not good stable or not good enough for making voice calls...
To check this, Click on Start >> RUN... Type CMD and click on OK.
In Command Prompt, type ping (space after ping) and press enter
it will give you result like this:
Pinging with 32 bytes of data: Reply from bytes=32 time=309ms TTL=57 Reply from bytes=32 time=275ms TTL=57 Reply from bytes=32 time=276ms TTL=57 Reply from bytes=32 time=275ms TTL=57
Ping statistics for Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 275ms, Maximum = 309ms, Average = 283ms
If you get 4r replies, than your internet connection is fine. Is any of the line says "Request Time Out" then it is clearly a problem with your Internet Connection.

Apr 12, 2011 | Yahoo Messenger

1 Answer

I keep losing internet connection

can you ping following IP 's and see if you get time out
ping -t -w 5000 -l 1
ping -t -w 5000 -l 1
if time out your are geeting only with then there is connection i suue between your PC and router if you get reply with then check the ping if there is time out with then you have internet link issue which you can get support from your ISP .
I am doing all type of ineternet /router setup computer in dubai

Nov 04, 2010 | Trendnet Computers & Internet

1 Answer

Hi i'm unable to use my belkin 54g as anything other than a wired connection my laptop and wii sometimes don't even find it as an access point when it does it won't let me connect with or without a...

Wau let me resolve it for you.

o restore the router to factory default settings, please do the following:
1. Unplug the router's power supply
2. Press and hold the reset button on the back of the router
3. Keep the reset button depressed and, at the same time, plug the power supply back in
4. Keep the reset button depressed for another 10 seconds
5. Release the reset button

do this operation 3 times after this your router will go to factory settings
after go to command prompt and ping router like this.

ping and press enter

you will get 4 reply same and 4 packeges= send / 4 packeges= receive and /0 packeges= lose

is you receive this answer you are ready to configure your router again.

also please type .

ipconfig and press enter the answer need to be like this

ip address sample
subnet mask 255.255.255.x
and default gateway

good luck and please rate me techbelkin

Oct 26, 2010 | Belkin (F5D7230-4) Router (587009)

1 Answer

We ave lost our connection on our one computer to

Its sounds like it could be a number of problems. One problem may be that your computer's IP Address may have become invalid (expired, or other reasons). One way to fix this is to go to command prompt on your computer, and use the commands "ipconfig /release", and then "ipconfig /renew". After that, use the ping command to test connectivity. To do this, type in ping, and then your router's address (i.e. ping If you get replies from your router's IP, then your connection is working. If you get a reply from an IP starting with 169, then your networks settings are probably incorrect. If your request times out 4 times, then you have other issues. In the case that your requests time out 4 times, try "ping". If this ping does not work, then you need to replace your NIC card.
If you still need help after performing these steps, or if you just have questions about the information in this solution, please feel free to contact me.

Feb 24, 2010 | Linksys Wireless-G WAP54G 802.11g/b...

1 Answer

Sometimes cannot connect, sometimes losing internet connection.

Are you using a wireless router/access point or is this a wire connection?

If it is wireless, you might just need to relocate where your wireless router is located, many times building construction materials can create RFI and cause the signal to be weak and drop connections more often.

The other problem might be the fault of your ISP. If they are having equipment problems, they might actually have a router that is failing. If you are unsure of the connection to your network, simply contact your ISP and ask that they perform a signal check or to PING your router from their side and measure the signal strength and return rate on the signal.

The last possibility is that your network adapter in your computer might be having problems. There is one check that you can perform on your network adapter to verify that it is working properly. With out being connected to the Internet, open a DOS window (Command.exe). At the prompt enter the following command:


The computer will perform an internal loopback test. If it comes back OK, then most likely your network adapter is working fine.

If everything checks out, you might just have a bad router and will need to get it replaced. Hope this helps you out.



Sep 19, 2009 | D-Link 4-Port Ethernet Broadband Router...

1 Answer

Trendnet TEW-423PI wireless PCI adater

Hi Martin,
with all what you say, it looks like that your hardware is ok. That's a good start.
There are several possibilities what can be wrong: either your modem is not configured correctly, or some of the setting in your computer are not right.
Let's start with the computer:
1. open a command prompt (WindowsKey+R), type "cmd" and hit "Enter".
2. In the following window type "ipconfig /all" (there is a space before the "/").
3. Your output should look similar to mine:

Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . : Yes
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DNS Servers . . . . . . . . . . . :
Lease Obtained. . . . . . . . . . : Friday, August 07, 2009 17:32:33
Lease Expires . . . . . . . . . . : Saturday, August 08, 2009 17:32:33

Since the default IP address of your modem is, you IP address has to be in that range:
If your IP address starts with or is, you have a connectivity problem. (Let me know and post your output here, if that's the case.)

Now type in that command prompt "ping" and hit "Enter" - replace the numbers with what you see under your Default Gateway.
My result looks like this:

Pinging with 32 bytes of data:

Reply from bytes=32 time<1ms TTL=64
Reply from bytes=32 time<1ms TTL=64
Reply from bytes=32 time<1ms TTL=64
Reply from bytes=32 time<1ms TTL=64

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

This shows that you can connect to your modem. If you get a "Request timed out." reply, then your computer can not connect to your modem. Also, let me know if that's the case.

Now go back to the command prompt and type "ping" and hit "Enter". My result looks like this:

Pinging [] with 32 bytes of data:

Reply from bytes=32 time=87ms TTL=50
Reply from bytes=32 time=85ms TTL=50
Reply from bytes=32 time=87ms TTL=50
Reply from bytes=32 time=87ms TTL=50

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 87ms, Average = 86ms

This shows two things:
  1. You can get to the outside world
  2. DNS is working properly
Now copy the IP address returned by this command ( in my case) and copy it into the URL bar of your browser. If google shows up, then you have a DNS problem. What that means is that the translation from web addresses ( to IP address ( is not working. Go back and check you entry for DNS servers in ipconfig / all. Is that number identical to your Default Gateway?

How to set up DNS manually:

  1. Click on start
  2. Go to control panel
  3. If your control panel is in classic view click on Network Connections
  4. Right click on your Wireless network icon
  5. Click Properties
  6. Select Internet Protocol(TCP/IP)
  7. Click on the Properties button
  8. Now select the following option: "Use the following DNS server address"
  9. Under "Preferred DNS server address" enter
  10. Under "Alternate DNS address" enter
  11. Click on OK until all windows are closed
Some points on your modem:
  1. If you don't have a manual, you can get it here.
  2. Make sure you have entered your user credentials for Bell (see page 11 in the manual)
Ok - sorry for the long post, but I tried to catch all culprits. If there is anything you don' t understand or it is still not working, let me know - I'm happy to help. If the outputs form the command prompt look very different from mine, copy them and post them here.

Easy way to do that? - Go back to your command prompt.
  1. Type ipconfig /all > C: ixya.txt (hit ENTER)
  2. Type ping >> C: ixya.txt (hit ENTER)
  3. Type ping >> C: ixya.txt (hit ENTER)
  4. Open My Computer, go to your C: drive and you will find a text file called fixya or fixya.txt, which contains all the information.
  5. Come back here and paste the information in a comment.
Let me know if this was helpful and what you found out!


Aug 08, 2009 | Trendware TRENDNET TEW-423PI Wireless...

1 Answer

D-Link DWL-G700AP Access Point

You need to connect the access apoint directly to a pc with a CAT5 cable then set up a static ip on the pc which I assume you know how to do it, for the static ip put subnet is and gateway is then save the settings, then check first if there's a good connection between the access point and pc, go to the command prompt then type PING if you receive 4 replies go now open the if you receive 4 request time out reset the access point and and ping it again if still 4 request time out after you reset it replace that access point.

Jun 06, 2008 | D-Link DWL-G700AP 802.11g/b Wireless...

Not finding what you are looking for?
EnGenius EL-2611CB5+ (NL2611CB5) Logo

155 people viewed this question

Ask a Question

Usually answered in minutes!

Top EnGenius Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 1 Expert

6 Answers

Karen Gibson

Level 1 Expert

16 Answers

Are you an EnGenius Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides