Question about Dell Latitude D600 Notebook

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Alps touchpad, eraser tip, and internal mouse buttons not working

Dear Sir: I've read your solution of 24 July 2008 on a similar problem. I have downloaded the drivers from your link in your help to that individual, and although the machine told me it already had the same driver I installed it anyway). I then went into F2 setup and changed the settings as indicated to activate the internal mouse, re-booting after each setting change, all to no avail. An external USB mouse works, however. Any further suggestions very much appreciated. Regards, D. Spencer

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  • DDS55 Jan 06, 2009

    Thank you very much. I tried this solution but none of the Fn plus F1 to F12 solved the problem. More details: Neither the pointer nor the touchpad is working (or the associated mouse buttons)on this D600. An external mouse works. Bios is set to use both, as are the mouse properties in Control Panel. The Touch Pad icon appears in the tray, but does not flash with a blue dot when I touch the pad, as it does on my other D600s. I've updated the driver, I've tried to uninstall and re-install the Touch Pad, all to no avail. The Alps pointing device is plugged into PS/2 mouse port. The devise is by Alps Electrick Co., Ltd 1998-2005, Version is 5.4.104.4. Thanks for any assistance.

  • DDS55 Jan 06, 2009

    Thanks you very much. Here is my report:

    Device Manager shows the Alps Touch Pad with no yellow triangle; properties shows it is "working properly".

  • DDS55 Jan 07, 2009

    We tried a system restore when the problem first occurred, without positive result. I've already updated the drivers (the machine tells me I have the current driver). So is re-installing the operating system my last resort now? Thanks to all of you for your suggestions!

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Reinstall your OS . And if still remains same problem even after doing this then last option left is replacement of touch pad.

thank you for posting on fixYa

Posted on Jan 07, 2009

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The touchpad itself is faulty and needs to be replaced.

Posted on Jan 07, 2009

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To start you need to test the touchpad on a different computer, to verify it is not faulty.

Then, as suggested you check that the touchpad is installed on device manager, if it is not, or if there is a yellow mark or a red cross on the device, then there is a driver problem.
In that case drivers are not correctly installed or are not the right ones for your system.

If that looks Ok, go to control panel, switch to classic view and open the mouse menu, there on top click the last tab that is hardware.
In there check that the touchpad is present and enabled.

If that still does not work got to Bios, and disable the laptop buit in pad, even if they are supposed to work at the same time.

If the built in pad is faulty it may send a bad data to Bios, and the new pad may not work because of this or a different hardware conflict. That is a remote possibility, but when it happens it is difficult to fix.

The most likely is that you are using wrong drivers.

Posted on Jan 06, 2009

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You or another program may have disabled the service running...
From start>run> type: services.msc
click on the Alps service, enable from the drop down menu.
Reboot to see if it starts.

Posted on Jan 06, 2009

  • blueextc3221
    blueextc3221 Jan 06, 2009

    sorry, i believe the proper way to enable is double click on the service. That will bring up the service info. Right in the middle there should be a pulldown menu. If it says disabled... choose enable. then select OK or Apply and reboot.

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Ftp://ftp.us.dell.com/input/R113813.EXE

download and install this driver..

Posted on Jan 06, 2009

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Do a system restore to a point date when your pad and mouse where working. If this does not work go to the manufacturers website and download the drivers for your notebooks keypad on another pc. Load them on a thumb drive and install them. You can limp navigate with the tab key. If restoring to an earlier date and reloading the drivers does not help back up all your critical files and reload your entire operating system. If it still does not work there is a hardware problem, but I highly doubt it. I hope this gets you going.
ok.

Posted on Jan 06, 2009

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I think you're referring to a different expert, but I'll take a shot at it.
You say an external mouse works. If that's the case, (and I'm sorry if the previous expert already covered this), use it for the following steps.
1. Right-click on My Computer, and select "Manage"
2. Click on "Device Manager"
3. Click on "Mice and other pointing devices"
4. You should see your touchpad listed there. If you don't, the driver is missing. If it is, but has a yellow triangle on it, the driver is corrupt. Delete it, and re-install the driver, and restart. If the pad is listed, with no yellow triangle, then there are two possibilities: either the pad itself is non-functional, or the BIOS is not relating proper information to the CPU.

Try those, and report back, and maybe we can rule out a few more possibilities.

Posted on Jan 05, 2009

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The touchpad mouse is not working? The mouse maybe disabled to enable or disable the touchpad hold down FN key and look at the F1-F12 keys one of those buttons will enable and disable the touchpad.

Posted on Jan 05, 2009

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PS - Don't forget to vote!




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