Question about Microsoft Xbox 360 Console

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Freezing and either blank screen or solid color screen on the xbo

Any idea what the problem is and or the solution? Already checked to make sure both fans were functioning correctly.

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Are there any red lights on in the "ring of lights"(the lights that are supposed to be green around the power button on the console)? Depending on the number of red lights, you may have a couple problems. You can try any of these tips to try to fix the problem, even if there are no lights on.

First, make sure the console has plenty of "breathing room". You need roughly 12" of clearance behind the console, and about 4" of clearance on either the sides or the top and bottom. Also, make sure that it is able to get fresh air, if it is re-circulating the same, hot, stale air that it's trying to get rid of, that will cause it to overheat, even with the fans working on full blast. Try playing a few games for a while with the console away from any enclosure (like on the floor would work) to allow full air circulation.

If that doesn't seem to fix the problem, make sure the A/V cables in the back aren't getting pinched, pulled, or they aren't worn out (bare wires, broken pins, etc). Also, make sure you have the switch set to the correct mode (TV/HDTV) for your TV, sometimes they get bumped to the wrong setting.

Check the power source, the big gray brick of a power converter with the single LED light and where it plugs into the wall. While the system is on and running the light should be solid Green. If it is red, you may need a new power supply.

Finally, if you have exactly 3 blinking red lights on the "ring of light" there is really nothing more you can do that I know of. I've gotten that, as many x-box owners have, but Microsoft has issued an extended warranty for just that problem. As long as you haven't owned your system for more than 3 years, you can call customer support, tell them the problem, and they will ship you a box to send your system back to them so they can either fix it or give you a new system as a replacement.

I hope I could help you with your problem and if you do get it working again, be sure to rate FixYa! Thanks.

Posted on Jan 06, 2009

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Posted on Jan 02, 2017

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Troubleshooting - Video

Quick Tip! If you already have your system connected using AV cables and you are getting a blank screen, it is likely all you need to find is your input select, Check out our Input Select Locator
Blank Screen
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Make sure your system is hooked up correctly. This is the number one reason for a blank screen. To ensure all hookup connections are firm and correct, remove the AV cables and reinsert them with a slight twisting motion (this will help fully seat the connections). For more information about connecting the system, check the following hookup steps:

Audio/Video Cable to a TV
Audio/Video Cable to a VCR
Make sure you are using all licensed accessories with your system. Unlicensed products are not fully compatible with Nintendo systems and may not work correctly.
Make sure the system has power. If not, go to the No Power Light instructions.
Slide the Power Switch on the Control Deck to the OFF position. Remove the Game Pak and re-load it, pressing firmly to ensure it is locked in place. Slide the Power Switch on the Control Deck to the ON position.

Important Note: Inserting the game with the Power ON may result in a blank screen. Always turn your system OFF before inserting or removing Game Paks

There may be a problem in one of your hookup cables and not your system. Try purchasing a new connection cable (where to buy). You can also try borrowing the cable from a friend to see if it solves your problem before purchasing a new item.
If the above troubleshooting doesn't fix the problem, click here.

Other Screen Problems

Make sure you are using only licensed accessories with your system.

We find that video problems occur most when an unlicensed RF switch is used. Make sure the name "Nintendo" is molded onto the RF switch, as opposed to "for use with Nintendo." Unlicensed products are not fully compatible with our systems and may not work correctly.

Check all of the system connections to verify that they are firm and correct.

For AV connections
Remove the AV cables and reinsert them with a slight twisting motion

For RF connections
Make sure the channel switch on the TV and system are set to the same channel (either CH3 or CH4)

Slide the Power Switch on the Control Deck to the OFF position. Remove the Game Pak and re-load it, pressing firmly to make sure it is locked in place.

Important Note: Removing the Game Pak with the power ON will cause the Game Pak image to freeze on the screen. Press Reset to correct the problem. Always turn your system OFF before inserting or removing Game Paks.

Slide the Power Switch on the Control Deck to the ON position.
If the above troubleshooting doesn't fix the problem, see below.


What to do if Troubleshooting Doesn't Help
Due to the age of the system, we no longer offer factory repairs directly from Nintendo. Please click here to find out what options are available for repair or replacement of your product. If you simply need to order parts or accessories, you may want to check out our Online Store. Nintendo's Online Store still carries many parts and accessories for our older products.

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Troubleshooting - Video

Quick Tip! If you already have your system connected using AV cables and you are getting a blank screen, it is likely all you need to find is your input select, Check out our Input Select Locator
Blank Screen
Scrambled Graphics/Other
Blank Screen

Make sure your system is hooked up correctly. This is the number one reason for a blank screen. To ensure all hookup connections are firm and correct, remove the AV cables and reinsert them with a slight twisting motion (this will help fully seat the connections). For more information about connecting the system, check the following hookup steps:

Audio/Video Cable to a TV
Audio/Video Cable to a VCR
Make sure you are using all licensed accessories with your system. Unlicensed products are not fully compatible with Nintendo systems and may not work correctly.
Make sure the system has power. If not, go to the No Power Light instructions.
Slide the Power Switch on the Control Deck to the OFF position. Remove the Game Pak and re-load it, pressing firmly to ensure it is locked in place. Slide the Power Switch on the Control Deck to the ON position.

Important Note: Inserting the game with the Power ON may result in a blank screen. Always turn your system OFF before inserting or removing Game Paks

There may be a problem in one of your hookup cables and not your system. Try purchasing a new connection cable (where to buy). You can also try borrowing the cable from a friend to see if it solves your problem before purchasing a new item.
If the above troubleshooting doesn't fix the problem, click here.

Other Screen Problems

Make sure you are using only licensed accessories with your system.

We find that video problems occur most when an unlicensed RF switch is used. Make sure the name "Nintendo" is molded onto the RF switch, as opposed to "for use with Nintendo." Unlicensed products are not fully compatible with our systems and may not work correctly.

Check all of the system connections to verify that they are firm and correct.

For AV connections
Remove the AV cables and reinsert them with a slight twisting motion

For RF connections
Make sure the channel switch on the TV and system are set to the same channel (either CH3 or CH4)

Slide the Power Switch on the Control Deck to the OFF position. Remove the Game Pak and re-load it, pressing firmly to make sure it is locked in place.

Important Note: Removing the Game Pak with the power ON will cause the Game Pak image to freeze on the screen. Press Reset to correct the problem. Always turn your system OFF before inserting or removing Game Paks.

Slide the Power Switch on the Control Deck to the ON position.
If the above troubleshooting doesn't fix the problem, see below.


What to do if Troubleshooting Doesn't Help
Due to the age of the system, we no longer offer factory repairs directly from Nintendo. Please click here to find out what options are available for repair or replacement of your product. If you simply need to order parts or accessories, you may want to check out our Online Store. Nintendo's Online Store still carries many parts and accessories for our older products.

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