Question about Epson ACULASER CX11NF All-In-One Printer

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Epson CX11NF Acculaser, toner cartridges jammed

I have an almost new CX11NF and have managed to get a colour toner in the wrong hole, then the drum rotated, so I can't get it back ! The printer just sits and sulks, demanding the 'lost' toner cartridge in the now vacant place, can't find any help on the Epson sites. how do I get out of this ? Any help advice appreciated Regards Ron

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  • Ron Carter May 25, 2007

    Hi Dodgecharger, Many thanks for your advice, I agree that disasembly may be required, but initial attempts failed, attacks from the top , sides and rear involve major item removal.

    AS this printer is under warrenty I don't want to go to far, I am hoping an Epson techie may be willing to divulge the 'trick' to doing this.



  • Ron Carter May 29, 2007

    Hu Chicua, Thanks for your comments, i agee and it is only a few weeks old, so trying the wtty claim route first. I have stripped an earlier C1900 model in the past and yes it was a nightmare, two thirds of the printer had to be removed,before access to the toner drun gears allowed a manual rotation !

    I still believe that Epson have an easier way of doing this, after such a bad design makes it possible to put toners in the wrong slots !





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It took me ages to work this one out - but its actually rather simple.

Ensure all the covers are closed, then power the printer off.

Open up the lid (top cover) and remove the photo conductor unit.

Now turn the carousel by hand until the toner cart you wish to remove (or refit) lines up with the slot at the front of the unit (you'll need to keep popping the front toner access door open to see how far you've got).

When you have reached the correct point, remove or refit the toner cart in question.

To move the carousel to the next toner slot, simply close the front door and repeat the process.

If you have a screwdriver on hand, then do as I did. Remove the single screw that holds the large plastic rectangular moulding from the inside of the front door. There are two, one each side of the door, but you only need to remove the left hand side part.

Use this part as a "wedge" by inserting it into the corresponding slot on the front of the printer (ie - where it would normally end up with the door closed). This method allows you to turn the carousel AND see what's happening with regard to slot line up at the front of the printer.

Good luck !


Posted on May 04, 2009

  • t_redburn Dec 03, 2010

    Thank you emjay11, the carousel wouldn't turn to change the toner cartridge so I used your advice to manually turn it and it worked excellently!


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Hi, don't know if you've sorted this but there is an interlock on the left hand side of the machine where you put the cartridges in. If you put a screwdriver in and push up, you can rotate the carousel manually, then you'll be able to remove the cartridge.

Posted on Nov 20, 2007


Have you tried putting a new toner cartridge (the correct one) in the slot and see if it will rotate it to

Posted on Oct 02, 2007

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I'm sorry, but dodgecharger hit it dead on. This is beyond what the average consumer can or should hanlde. Dis-assembly is required. I don't know that warranty will cover it (it's not the machine's fault), but you can try. Unless you are very technically inclined, I would recommend letting someone familiar with it do the work. I realize that this post won't get me any credit, but this is the score. Sorry Ed

Posted on May 26, 2007

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You might have to partially disassemble the unit, get at the drum rotation drive, and manually rotate it around so you can remove the incorrectly positioned cartridge. With some printers, a major disassembly would be necessary, others, not so major. I assume you cannot advance the carriage with a control panel button?

Posted on May 25, 2007

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