Question about Epson ACULASER CX11NF All-In-One Printer

5 Answers

Epson CX11NF Acculaser, toner cartridges jammed

I have an almost new CX11NF and have managed to get a colour toner in the wrong hole, then the drum rotated, so I can't get it back ! The printer just sits and sulks, demanding the 'lost' toner cartridge in the now vacant place, can't find any help on the Epson sites. how do I get out of this ? Any help advice appreciated Regards Ron

Posted by on

  • Ron Carter May 25, 2007

    Hi Dodgecharger, Many thanks for your advice, I agree that disasembly may be required, but initial attempts failed, attacks from the top , sides and rear involve major item removal.

    AS this printer is under warrenty I don't want to go to far, I am hoping an Epson techie may be willing to divulge the 'trick' to doing this.



  • Ron Carter May 29, 2007

    Hu Chicua, Thanks for your comments, i agee and it is only a few weeks old, so trying the wtty claim route first. I have stripped an earlier C1900 model in the past and yes it was a nightmare, two thirds of the printer had to be removed,before access to the toner drun gears allowed a manual rotation !

    I still believe that Epson have an easier way of doing this, after such a bad design makes it possible to put toners in the wrong slots !





5 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

It took me ages to work this one out - but its actually rather simple.

Ensure all the covers are closed, then power the printer off.

Open up the lid (top cover) and remove the photo conductor unit.

Now turn the carousel by hand until the toner cart you wish to remove (or refit) lines up with the slot at the front of the unit (you'll need to keep popping the front toner access door open to see how far you've got).

When you have reached the correct point, remove or refit the toner cart in question.

To move the carousel to the next toner slot, simply close the front door and repeat the process.

If you have a screwdriver on hand, then do as I did. Remove the single screw that holds the large plastic rectangular moulding from the inside of the front door. There are two, one each side of the door, but you only need to remove the left hand side part.

Use this part as a "wedge" by inserting it into the corresponding slot on the front of the printer (ie - where it would normally end up with the door closed). This method allows you to turn the carousel AND see what's happening with regard to slot line up at the front of the printer.

Good luck !


Posted on May 04, 2009

  • t_redburn Dec 03, 2010

    Thank you emjay11, the carousel wouldn't turn to change the toner cartridge so I used your advice to manually turn it and it worked excellently!


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Hi, don't know if you've sorted this but there is an interlock on the left hand side of the machine where you put the cartridges in. If you put a screwdriver in and push up, you can rotate the carousel manually, then you'll be able to remove the cartridge.

Posted on Nov 20, 2007


Have you tried putting a new toner cartridge (the correct one) in the slot and see if it will rotate it to

Posted on Oct 02, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 77 Answers

I'm sorry, but dodgecharger hit it dead on. This is beyond what the average consumer can or should hanlde. Dis-assembly is required. I don't know that warranty will cover it (it's not the machine's fault), but you can try. Unless you are very technically inclined, I would recommend letting someone familiar with it do the work. I realize that this post won't get me any credit, but this is the score. Sorry Ed

Posted on May 26, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has answered 200 questions.

  • Expert
  • 254 Answers

You might have to partially disassemble the unit, get at the drum rotation drive, and manually rotate it around so you can remove the incorrectly positioned cartridge. With some printers, a major disassembly would be necessary, others, not so major. I assume you cannot advance the carriage with a control panel button?

Posted on May 25, 2007

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have Epson Color laser printer CX11NF. It's developer toners run out and I need to purchase developer toners. But the whole colors of Epson products are more than 500.00 USD. I have to find...

Well, just googling for "epson cx11nf toner" gave me several results.

I personally like service and prices. They have "compatable" Epson cx11nf cartridges for $30.2 (black) to $33.95 (Cyan, Yellow, Magenta). If your a little more technically skilled, they also have toner refill kits for your printer for only $93.95 (all 4 colors, includes reset chips). Some printers don't allow you to "refill" the starter toners that came with it, so you may need to buy the cartridges the first time around (ask them, they will know).

I only mention the above site because I have used them myself for my printer(s), but there are many other companies doing the same thing. Try to choose a supplier with good technical support, in case you happen to run into any problems (as in, do they have a phone number to call, because "email only support" sucks).

Jun 16, 2011 | Epson Aculaser C1100 Printer

1 Answer

Epson Acculaser c1100 ink blead

First rule out that it is a paper issue by trying a different type of paper

If that dosnt work
check if the gradation setting is too small when printing graphics. On the Basic Setting menu in the printer driver, click More Settings, adjust the gradation setting by sliding the Contrast slider bar

If that dosnt work
Clean the print head .
see steps at the bottom

If that dosnt work
It is starting to look like drum/photoconductor problem, this may need to be replaced (the most expensive solution)

Follow the steps below to clean the printer head.
r_1.gif Open the cleaner cover on the right side of the printer. Then, open cover A. d580095.gif
r_2.gif Pull the blue lever on the right inside of the printer. d580096.gif
r_3.gif Move the blue cleaner slowly in and out once. d580097.gif
r_space.gif r_note.gif Note: r_space.gif r_space.gif Move the cleaner completely in and out. Otherwise, the printer may not be cleaned effectively. r_4.gif Push back the blue lever on the right inside of the printer. d580098.gif
r_5.gif Close cover A, then the cleaner cover. d580099.gif

Sep 11, 2009 | Epson Aculaser C1100 Printer

1 Answer

Epson acculaser c1100 ink replacement

K- black
M- Magenta (red)
Y- Yellow
C- Cyan (blue)

Hope this helps.

Jul 03, 2009 | Epson Aculaser C1100 Printer

5 Answers

Epson AcuLaser CX11NF - not accepting new toner

I think I can solve this as I have the same problem- however I need a service manual does anyone have one of these

Jun 10, 2009 | Epson ACULASER CX11NF All-In-One Printer

2 Answers

Epson Acculaser CX11NF Error 'Service Req E527'

Hi.. To fix the E527 error, close the front panel (cover A) and open the top cover (cover B). With the photoconductor unit removed, the toner carousel will rotate. It only rotates if cover A is closed all the way. You can easily rotate the carousel to a position where you can remove/reinstall the toner cartridge if stuck.

jim report_dis_text_13954 = 'We\'re sorry but you must be signed in to report inappropriate material. Click the button below to sign in or register.
  • Sign In / Register »
  • Cancel »

Feb 18, 2009 | Epson ACULASER CX11NF All-In-One Printer

2 Answers

ACULASER CX11NF Photoconductor reset - chip?

The reset chip will not provide you with a long term solution to your problem. The photoconductor unit is now full of waste toner and the photoconductive drum, prime charge roller and wiper blade are all worn, this is the cause of the message. Your only real and the correct solution is to replace the Photoconductor unit with a new one. Remember that this is part of the consumable set for this printer and is therefor costed in as part of the cost per page.
Should you proceed with the replacement chip, you will be opening yourself to deminishing quality print and eventual failure of the unit.


Jul 24, 2008 | Epson ACULASER CX11NF All-In-One Printer

2 Answers

Epson cx11nf printing problem

on the right hand side of the printer towards the back, but on the right hand portion of the printer there is a tab you can open it is about 3/4 inch wide and 2 inches long. After you pop the tab off, there is a handle. Pull the handle out SLOWLY all the way. This will wipe off the printing head like a windshield wiper. Insert the handle back in slowly, and whallah!!!

Fixed me real good!!!

Jul 07, 2008 | Epson ACULASER CX11NF All-In-One Printer

2 Answers

Fatal Error 17H - toner cartridges will not advance

Open the front door and remove the toner bottle.

Look near the colour toner carts and you will see a small round hole. Jam a screwdriver in that hole and the carousel will rotate freely. Move the carousel round and remove each toner one at a time.

Oct 10, 2007 | Konica Minolta magicolor 2300DL Laser...

Not finding what you are looking for?
Epson ACULASER CX11NF All-In-One Printer Logo

682 people viewed this question

Ask a Question

Usually answered in minutes!

Top Epson Office Equipment & Supplies Experts

Alun Cox

Level 3 Expert

2678 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18417 Answers

Are you an Epson Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides