Answering machine model 27958 GE1- A records message but does not play the message. nothing happens when the memo button is depressed. how can I resolve?

Press the PLAY/STOP button to hear the messages. When you press the MEMO button, the system waits for you to leave a message.

If you need a manual, you may download a copy here. The message playback instructions are on page 33, the MEMO button is described on page 34.

To use your system from a remote telephone, you must first enter a 3-digit remote operation security code. The security code label is located on the bottom of the system.

1. Dial your phone number.

2. When your outgoing message is playing, enter your remote operation security code. Bd appears on the display to indicate the system is in remote mode.

If there are no new messages, you hear three beeps.
These are the remote codes available to you:

2 # Play all messages.
2 5 Play new messages.
3 # Delete all old messages.
7 # Record new outgoing message.
7 # Stop recording outgoing message.
8 # Record memo.
8 # Stop recording memo.
9 # Turn system off/on.
0 # Monitor the room..

Need more info here, does the machine record a memo? Set the machine to answer mode and press the little memo button on the very rhs of the machine to start and stop recording.) This should leave a message like through the phone line. Will that play back? Lift the tape lid and see if the tape moves??? With a little more info I can help, I've been repairing those for many many years.

if the play button on the base no longer works - on the handset just above the 3 is a silver answer/format button . . . press it for about 1.5 seconds and then press the 2

Press Menu. Then the unit will say "record outgoing message" Press the REC/Memo button and the unit will say "recording" and beep. The display will start counting in seconds. Speak your message. Press the play/stop button to stop recording the message will be played back to you.

You need to record the OGM message not the memo. Memo is used for just that. You can leave a memo for your other half, child, etc.

The OGM is what callers here when getting your answering machine.

This question maybe related to hardware, Please check the micphone hole is not stocked. Or you can open the product ,if your product already out of warranty. Maybe the microphone wire is broken.

Hi Diana - To record your outgoing message, hold down your ogm button ( outgoing message) for two seconds and it will ask you to record a message. To play back your message, just push the same button and it will play your message. If you don't like it just do it again. If this solves your problem PLEASE rate this as fixed. If you need more help just add a comment and I'll be happy to assist you further. Thanks and have a good day.

Jeff

Here is a link to a similar model: http://www.swbfreedomphone.com/ib/ibansw/fa970.pdf Here is what it says: TONE REMOTE OPERATION Remote Security Code To access answering functions from an outside line, you will need to enter the three digit security code located on the bottom of your unit. Write this number on the Remote Access Card, which you can keep in your wallet. Remote Turn On If you forget to turn on your unit: 1. Call your unit from a touch-tone phone. 2. Wait 12-14 rings until the machine answers. 3. The FA970 will automatically answer by playing your greeting. You may hang up the phone, and subsequent calls will be answered. Remote Message Playback 1. Call your unit from a touch-tone telephone. 2. After your FA970 answers, it plays the outgoing greeting and beeps once. Dial your three digit security code within 20 seconds after the beep, pressing and holding each digit for 1-2 seconds. Allow a 2 seconds interval between each digit. 3. Your FA970 will sound one beep to indicate the code was entered correctly. (If there are no beeps, enter your code again.) 4. You can press the following buttons on your keypad: Option Press Playback Mailbox 1 Messages (1) Playback Mailbox 2 Messages (2) Record Memo Message (3) Record New Greeting (8) Turn Off Answer Mode (9) If you press ?1? or ?2? (to playback messages), you have the follow options: Option Press Erase Current Message (0) Repeat Current Message (4) Repeat Previous Message (4) repeatedly Stop Message Playback (5) Skip to Next Message (6) To SAVE messages, hang up the telephone. Note: Your FA970 will sound a series of beeps if there are no messages. Remote Record New Greeting If you press 8 (to record new greeting): 1. When you hear a beep, begin recording your new greeting (up to 30 seconds). 2. When you have finished recording your new greeting, press (5). The unit will beep, and the new greeting will playback to you. 3. Hang up the telephone. Remote Record Memo If you press 3 (to record memo message): 1. Within three seconds of pressing ?3?, press ?1? or ?2? to select Mailbox 1 or Mailbox 2. Otherwise, the memo will be recorded in Mailbox 1. 2. When you hear a beep, begin recording your memo (up to 60 seconds). 3. When you have finished recording your memo message, press (5). 4. The corresponding Mailbox message count will be increased by one. To Retrieve Messages when Recording Memory is Full 1. When the message capacity is full, the unit will sound 3 beeps after answering the phone. 2. Within 20 seconds after the 3 beeps, dial your 3 digit security code. 3. Your FA970 will sound one beep to indicate the code was entered correctly.