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Verifone secura in tamper mode

When powered up the pinpad just has the backlight. It should display '7816 Interface, Release 1.35h' Been told it's in tamper mode - how do I get it back working please?

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  • Peter Franklin Nov 11, 2012

    This is not a scanner, its a payment card terminal, see photo


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Posted on Jan 02, 2017

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SOURCE: How can I solve the problem **tamper** in Verifone Vx510?

Verifone has a built in safe-guard against tampering. There are certain things that can cause the new Vx Series of terminals to display this error - from someone actually tampering with the terminal, to a physical drop or jarring of the terminal.

I hate to be the bearer of bad news, but the ONLY way for a terminal to be unlocked when displaying "Tamper" is to send it into an authorized service center. I have many of these devices in the field for customers and have dealt with this issue a few times - unfortunately, that's the only way Verifone set it up for this error to be resolved.

Sorry for the bad news, but hope it helped!

Posted on Sep 05, 2009

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  • 5 Answers

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It is True

Posted on Jun 07, 2011

  • 59 Answers

SOURCE: VeriFone Pinpad 1000se - it has "Tampered Device -

if the intrenal battery is bad you will also get a tamper error, battery needs to be replaced and reload or inject encryption.

Posted on Oct 04, 2011

  • 59 Answers

SOURCE: Screen display: verifone 05150 qa0010a1 07/23/2007 verix **tamper** copyright 1997-2007 verifone allrights

the sensors inside are bad or bad plastic casing. call (775)358-2922 look for randy and maybe we can help you. thanks

Posted on Oct 04, 2011

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is your verifone you are talking about is a pinpad 1000se or the creditcard machine (VX510, VX570 etc.) and bad MAC (message authentication code) and i believe if the machine is not encrypted right or the encryption was errased for some reason, bad mac will appear. I've seen some of bad mac error together with tamper error on VerifonePinpad because the battery is going bad. Replaced battery and load the encryption, pinpad works again. Hope this will help you or call (775)358-2922 look for randy and maybe we can help you further. thanks

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