Question about Philips GOGEAR SA6045 MP3 Player

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Changed battery on mp3 player, now ican't get it to reset

Display window shows Philips all time and won't repond to controls

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  • mp3man May 11, 2010

    you must make more detalils so i can answer your quetion.

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Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Jan 07, 2009

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2 Answers

Wont come back on!


What OS are you using?
I know that it is not fully compatible in Vista.
1) Try using an XP machine and plug it in there, in any case, reformat the MP3 player using FAT.

2) Try uninstalling all software for your MP3 player from your PC and reinstalling it.

3) Here is something else you might want to try:
Try doing a soft reset.
  1. Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
  2. Then switch on the GoGear using the Power On/Off key.
This is soft reset, your songs will not be lost.


4) If all else fails, it's time for a factory reset:

  1. Connect the GoGear to the AC adapter and to your computer.
  2. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager->Philips Device Manager on your PC.
  3. Select the REPAIR tab on the dialogue box and then click "Repair" to start repairing.

    IMPORTANT: All music & content of your micro jukebox will be erased once the repair function completes. 051028091949_1746.gif 051028091949_1747.gif
  4. When repair is complete a dialogue box will pop up; click "OK" and unplug the GoGear from the computer. 051028091949_1748.gif
  5. Follow all the on-screen instructions to complete the repair.
  6. The Device Manager will close automatically once the success message is displayed. Close all opened applications and then unplug your GoGear.
  7. Once the GoGear is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual.
Hope That Helps!

Dec 12, 2007 | Philips GoGear HDD6330 MP3 Player

1 Answer

Stuck on Scyn screen!


It is normal for it to display the "Do Not Disconnect" screen.
It is not normal for the Windows Media Player not to recognize it.
If you have Windows Media Player 11, update the firmware.
If the PC is not recognizing the device:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 26, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Windows media wont sync music


Make sure you are not using Windows Media Player 11 - it will work for a while, but eventually will start displaying the symptoms you are describing - you can read the warning on Philips website.

Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 18, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Loading Problem - Results in Frozen Gray Screen


It could be a hardware issue requiring replacement, but here are the things you can try to narrow it down:
1. Make sure the hold/lock is not engaged
2. Reset the player
3. Run an Updated using the latest version of the Philips Device Manager from Philips website
4. Run a Repair in Philips Device Manager

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Mar 13, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Mp3 player model no. sa2640/02 display panel stuck on Philips


Get the latest software update from Philips website. I hope you live outside the United States because an SA2640/02 is not a US-compatible model - it was designed for overseas.

Jan 05, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

MY philips go gear 2gb music player does not getting on.


Run a Repair in Philips Device Manager - the program came on the installation CD.

If that fails the first time: Unplug the GoGear from the PC. Uninstall all Philips software in the Add/Remove Programs section of Control Panel. Restart your computer and reinstall the software. Replug the GoGear. Re-run the Repair.

Good luck!

-Tha Mp3 Doctor

Dec 27, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

Mp3 won't stay on


Reset the player first. If that fails:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Dec 22, 2008 | Philips GoGear SA3125/37 MP3 Player

1 Answer

My Philips GoGear SA6045 displays a distorded main menu


xxx

There is a program on the installation CD called the Philips Device Manager - it has a Repair option. If you have lost the CD, you can get the Device Manager from Philips website.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor
xxx

Nov 25, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Sa177/00 "recovery mode" problems in Philips Firmware Manager


Try to defrag the drive .... is not workd thn format it manually frm PC n reset the set hopefully it will get back to normal. i did this with mine go gear n its fine now.

Sep 03, 2008 | Philips GoGear SA178 MP3 Player

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