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You need to install the drivers for the scanner and fax. They are separate installs. They should be on the CD that came with the printer. You can get them from Cannon's web site too.
Look at the plave where the light shines through and you'll probably find some piece of dirt or debris. Clean it off with a cloth dampened in alcohol and that sould cure the problem.
check the the phone line, The fax sinal need good clear. Surely,plug the phone-line is rigth line socket. If you do that all, the broblem is still happenning,need to change "relay" on moderm fax board.
The scanner is not receiving light. That is either because paper is covering the scanner, or the scanner light source is not working. In this case, make sure the connections are in place, if so, replace the scanner.
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