Question about Samsung HW-E550 Crystal Surround Air Track - Audio sys - HW-E550/ZA

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Iphone 5 bluetooth wont connect to Samsung HW-E550 soundbar

My Iphone 5 will not connect to my soundbar through bluetooth

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My Samsung AirTrack soundbar was showing my iPhone 5 and my iPhone 5 was showing the soundbar was available. However, when I tried to connect them I got an error saying the connection was unsuccessful. So what I did was "forget device" and then paired them again. It worked right away. I hope this works!

Posted on Apr 20, 2013

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Make sure that you put the sound bar to the BT source so when it says BT on your sound bars digital screen then get your iPhone Bluetooth to recognize and pair it ! Thanks your question actually sparked me to get the solution I was having the same problem! Hope it works for you too!

Posted on Mar 24, 2013

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This can happen infrequently due to either the iPad needing a restart (iPhone 5's and 5s's) have similar issues.

There are two things to try;

1) Turn your samsung sound bar off, and pull out the power cord out of the wall, now this may sound unnecessary but the logic behind that is to have it clear any potential "error code" or crashed script which is powering the bluetooth transmitter in the sound bar. You do this for ca. 60 seconds, 30 will do too but we just want to be sure. Once that is done plug the bar in again and power it on and see if it works now.

2) Restart your iPad, this has the same logic behind as step one, but in this situation i'd like you to turn both off starting with your iPad.

It is not uncommon especially depending on the iOS your running on your iPad for the bluetooth transmitter not to see the bluetooth sources around you.

To turn your ipad off push the sleep/power button at the top right of your ipad for 10-15 seconds. Until you see the swipe to turn off. Let it shut down completely after you swiped it to turn off. (this can take a minute) Once you see the spinning wheel on your ipad disappear start with unplugging your Samsung Sound Bar. As in step one follow the same procedure until its back on. Now turn your iPad back on with the sleep / power button and wait till its fully loaded.

Now in the settings>bluetooth you should in theory see your sound bar again. If you still encounter problems don't hesitate to let me know.
Have a great weekend

Philipp

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