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My fax machine isn't receiving calls, but it is sending just fine.

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  • Mike May 11, 2010

    What model is it and can you print an activity report?

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Call your phone company and have them check the line. Other than that, try a different fax. Still have problems? You need a new fax machine. Sorry.

Posted on Jan 10, 2009

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1 Answer

We have the Brother Intellifax 4100E. It was working fine up until last week. Then it started not receiving faxes. We can copy, and send faxes, and receive the confirmation. I have checked the mode button...


Try calling the fax machine from your mobile and see if it picks up or if anything shows up on the screen of the fax machine. Is it possible that you have plugged the fax machine into the wrong telephone line? Try sending a fax to your mobile phone and see that the number is correct.

Mar 07, 2011 | Brother IntelliFax-4100e Fax

2 Answers

Cannot send faxes on my all in one hp office jet 5610


If the recipient side is ringing, then the problem is on their end. It sounds like the receiving fax is not set for auto-answering a fax call. A receiving fax machine should pick up and start to attempt the reception even if the fax number is dialed from a normal voice-only telephone; the receiving machine has no idea if the caller is a fax or a regular phone. It should pick up regardless and start to negiotiate the fax (that's the high-pitched whistling sound at the beginning of the call).

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1 Answer

We can send faxes but we can not receive faxes. The fax machine that sends the fax tell it that our line is busy. Is that a machine problem or a phone line problem?


Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.

Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
Manual
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
Fax
For use with a dedicated fax line.
Every call is answered as a fax.
Fax/Tel
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
TAD
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.

Apr 20, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Error code 634 on Panafax UF-770


The receiving fax machine is turned off or not functioning. Try calling your cell phone.

Do you have a DSL phone line?

Nov 21, 2008 | Office Equipment & Supplies

1 Answer

Not receiving any faxes but sending


Note: check your equipment for:
Fax machine must be connected to an answer machine

Receiving a fax automatically:
1 Make sure the Fax Auto Answer light is on.
2 To set the number of telephone rings before the printer automatically receives faxes,
Receiving a fax with an answering machine
When a telephone ring is detected, the answering machine picks up the call.
If the printer detects a fax, it receives the fax and disconnects the answering machine.
If the printer does not detect a fax, the answering machine receives the call.
2 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
after five rings.
3 To set the number of telephone rings before the printer automatically receives faxes.

Oct 31, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Receivers complain that the fax is light/unreadable


More than likely (since the problem is with sending and copying only) the mirrors inside the fax machine need cleaning. However, depending on what type of fax machine this is, this could be a pretty involved job. If you are pretty comfortable with taking covers off, you might try it, but if its a pretty expensive fax machine, I would call a professional.
hope this helps!!!
chad

Oct 08, 2008 | Sharp UX 510 Plain Paper Thermal transfer...

1 Answer

Fax will not send


Does the receiving or sending party have a DSL phone line?

Aug 01, 2008 | Brother MFC-8220 Fax

2 Answers

How to receive faxes automatically


First this is a good machine, I use the same one and have my fax setup for the same thing. If you have a (TAD) Telephone Answering Device first you have to set up your phone to pick up before the fax, do this by setting the phone to pick up on three rings and the fax to pick up on four. Go to Menu/Fax/Setup Receive/Ring Delay. While there make sure Easy Receive is on. The machine itself will distinguish between regular calls and facsimiles and will display this info at the time of the call on its LCD screen, make sure you are using the line connection and not the phone connection. Hope this helped.

Jul 01, 2008 | Brother MultiFunction Center MFC-440CN...

1 Answer

Can't send out fax


the number you called does not answer or busy-you may have reached a number not connected to fax or it is connected and not activated in receiving mode-check the number and call again.
if you have a message "out of memory"there is no enough memory available to send your fax.press stop/exit print the faxes stored in the memory to delete them then try again.

Mar 18, 2008 | Brother IntelliFAX 885MC Plain Paper...

5 Answers

Can't receive fax but can send


Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

Dec 03, 2007 | Sharp UX P200 Plain Paper Thermal transfer...

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