Question about HP Officejet 4620 All in One

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Hp 4620 printer doesn't print black ink

My new hp 4620 printer can not print black after printing 16 pages. I replace cartridge with new HP 564XL and try the methods from HP site to solve this problem. But it can not fix the problem. Has Anyone same problem ? Please help me.

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I have same problem and have tried everything suggested on HP website. I can print in color but not black and white

Posted on Feb 10, 2013

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If I had to guess I would say U need to do a print head cleaning. If U have an LCD screen on your printer look for the menu, setup or button with a wrench on it and push it - scroll through the menu options untill U find tools or maintenance and click on it or push OK then look for print head cleaning. If your printer is fairly new you shouldnt have to do this unless you print too infrequently (less than once every week or 2) with these printers you need to print something at least every week , 2 at most

Posted on Sep 16, 2014

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So bummed need printer and it is a piece of junk

Posted on Aug 25, 2014

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1 Answer

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The expiration date should not be of any problem. When the printer has an issue with the cartridge, it could be the contacts in the printer or on the print head are not clean or shiny. It looks as a communication problem. When the printer does not give an error, you just won't get black the hear must be cleaned.
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Do not touch the electrical contacts of the cartridge
To obtain best print reliability store the box with the bottom facing down
Use the HP 564XL ink up within 6 months after opening to obtain the best print quality
Refer to your users manual provided with your printer for information on how to open and install the cartridge
Store out of direct light, in a stable environment. Large temperature changes may affect the cartridge

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