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I can't play blu ray disc-

This Blu-Ray Disc needs a library for AACS decoding, and your system does not have it.

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1 Answer

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  • 2,878 Answers

The computer requires newer codes or an updated player. Use VLC Player (free). It is very versatile and self updates.

K-Lite codec pack has all codecs.

Posted on Nov 09, 2012

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6 Suggested Answers

6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

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Roonie Tunes
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SOURCE: Blu-Ray disc drive will read DVD but not Blu-Ray

POSSIBLE solution... (don't shoot the messenger on this one, lol!)

I'm sure you have tried, but have you cleaned your optics lately? The best thing about Blu-ray is that it uses a much narrower laser beam to read the data, so more "stuff" can fit on a disk... however, this leaves far less room for error. It may be able to read a DVD, since the DVD's "grooves" are much wider, and a CD's "grooves" are like the grand canyon compared to Blu-ray...

Using a Q-tip and a small amount of rubbing alcohol, and GENTLY rotate the swab across the lens, rotating it in the opposite direction you are wiping. This should "lift" any dust or grime from the lens. I would also clean the tray with a soft lint-free cloth (using an air-can just moves the dirt around, doesn't solve the problem)

Hope this helps!

-- RT

PS - Don't forget to vote!


Posted on Sep 06, 2009

zohail
  • 1223 Answers

SOURCE: blu ray killed my cd rom

let me tell u that cd support is built in it has nothing to do with software ur LENS is getting weak and when it starts getting weak it first stops cd reading and writing to Double check just revert back to the old situation and check if cd's work to go back go to system restore start>all programs > accessories>system tools>system restore , go back to earlier date and see if it works if it does not then as i told u ur lens is getting weak take it to warranty claim if u have one or try cleaning it as below

open the dvd tray u can see that shiny eye like thing try cleaning the lens gently in round movement with a tissue paper or very soft cloth used to clean lcd screens see if it works , other wise ur DVD drive lens got weak from use now adays service centers are getting tons of them everyday for replacements

Posted on Feb 24, 2009

  • 319 Answers

SOURCE: Locked blu-ray code in HP Pavilion DV-9750us

you idiot...he is the customer service!

Posted on Feb 27, 2008

  • 2 Answers

SOURCE: acer 5536 - blu ray disc doesn't want to play

If you look at the sticker, you see a small astrix beside the blu-ray bit....then look top right of the sticker and it says *specifications vary depending on model...chances are you dont have the right spec and actually didnt get it. the acer aspire 5536 is one example, sorry

Posted on Sep 28, 2009

  • 157 Answers

SOURCE: QuickPlay won't play one blu ray disc but plays all others.

I would take the movie back. We have found DVDs which cause similar problems.

Posted on Feb 03, 2010

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I bought a phillips 3d blue ray surround system model hts3541 player and they sold me a samsung 32 led television they said was compatable but i cant watch 3 d movies what do i need to do


Hi, maybe you can try another free one like Leawo Blu-ray Player.

Leawo Blu-ray Player is all-inclusive media player software to play back Blu-ray/DVD disc, common videos and up to 1080P HD videos smoothly on Windows 8. As professional Blu-ray/DVD media player software, Leawo Blu-ray Player could play back the newest Blu-ray and DVD discs released in the market on Windows 8.1/8/7/Vista/XP. It could play back common videos, up to 1080P videos and audios in almost all formats with lossless quality. With various advanced audio decoding technologies like Dolby, DTS, AAC, TrueHD, DTS-HD, etc. built in, Leawo Blu-ray Player delivers extraordinary audio effect.

Hope it helps. :)

Best Free Blu ray Player Software for Windows Leawo Free Blu ray Player

Sep 22, 2016 | Samsung Televison & Video

1 Answer

The display says, "insert disc",


Thank you for posting to Fixya.com and it is my pleasure to guide you.

1. The disc may be turned over. Insert the disc with the playback side facing down.

2. The disc may be dirty. Wipe it with the correct type rag.

Since you stated the display is showing then I take it the player is on and the chord is plugged in.

3. Is the disc completely centered in the tray? I have done that before.

4. Have you run the self-diagnosis function? If the Error code 'AACS ERR' shows then it is an "AACS read failure". Remove the protected disc. Then turn the unit off and wait a minute or two and back on.

Good luck and please post back that you are successful and give thumbs up if my solution has worked for you. If I can be more helpful just reply.

Jun 18, 2011 | Sony BDP-S300 Blu-Ray Disc Player

2 Answers

My blu rays will no longer load on my sony vaio computer my AACS key has expired what do i do please


Advanced Access Content System (AACS) is an industry requirement designed to protect Blu-ray Disc® contents. For enhanced security, the AACS Key for your WinDVD® Blu-ray player requires updating every 18 months. You can try doing the update by going to Corel's customer help web page:
http://corel.custhelp.com/app/answers/detail/a_id/764049

Jan 19, 2011 | Sony VAIO PCV-RX460 PC Desktop

1 Answer

My Sharp Aquos Blu Ray player cannot play my blue ray disc.


goto sharpusa.com and put in your model number. download the update to flashdrive and the update your blu ray..and it will then play

Apr 24, 2010 | Sharp AQUOS Blu-ray Disc Player

4 Answers

I ripped Bluray movies using "ANY DVD HD" to my hardrive then playing them through "WD TV Live HD Media Player" (using HDMI cable to Sony Bravia HD L.C.D.TV) some movies work good but others play the video...


Hi, I usually use leawo blu ray ripper to rip my blu ray movies, it has the ability to decrypt Blu-ray disc with MKB level ranged from 0 - 21 and with AACS and BD+ protection has made it the strongest ever to rip Blu-ray videos.
http://www.leawo.com/blu-ray-ripper/

Dec 03, 2009 | Western Digital TV HD Media Player USB...

2 Answers

LG Blu Ray Player Disc Error for most Normal DVDs


Perhaps you may need to use a lazer cleaner in your blue ray player

Sep 18, 2009 | LG LXD5230 System

1 Answer

Wont play any discs games or dvd's and it says game data utility then memory card utility saved data etc.


General Troubleshooting: to Site
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.
If the PLAYSTATION 3 does not recognize the disc: to Site
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
if non of that works you need to contact Sony at
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

May 28, 2008 | Video Game Consoles & Games

1 Answer

My ps3 starts up but wont load any games.


General Troubleshooting: to Site
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.
If the PLAYSTATION 3 does not recognize the disc: to Site
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
if non of that works you need to contact Sony at
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

May 28, 2008 | Video Game Consoles & Games

1 Answer

Will not read that there is a game in the system, will not play games or blue ray movies.


General Troubleshooting: to Site
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.
If the PLAYSTATION 3 does not recognize the disc: to Site
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.

If the DVD or Blu-ray Disc (BD) cannot be played, or the picture is distorted: Back to top
  • When outputting DVD content or PLAYSTATION®3 system format software in SD resolution, only discs recorded in the NTSC standard can be played.
  • If the PLAYSTATION®3 is connected to a VCR or a combination TV/VCR unit, copy protection encoding on some DVDs and BDs may cause image distortion, or may cause the image to become lighter or darker. In such cases, connect the system to the TV directly.
  • If the DVD or BD does not match the region code set in the PLAYSTATION®3, it cannot be played.
  • Some DVDs are preset with parental control restrictions. Enter the password that was set in "Security Settings" to temporarily increase the viewer age restriction level.
  • Some BDs are preset with parental control restrictions. Enter the password that was set in "Security Settings" to change the parental control level.
  • The BD may be disc-locked. Enter the password that was set when the disc was created.
if non of that works you need to contact Sony at
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

May 27, 2008 | Video Game Consoles & Games

1 Answer

Ps3


General Troubleshooting: Back to top
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.

If the PLAYSTATION 3 does not recognize the disc: Back to top
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
If that does not work here is Sonys Costomer Service Number
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

Apr 18, 2008 | Sony Playstation 3 (PS3) Console

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