Question about HP Pavilion DV6500Z Notebook

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The sound just plain quit. The it came back one time and then it quit again. I installed a Serif tool bar and the the sound went out shortly after that. I tried to completely uninstall the Serif bar and couldn't. I installed something for online classes - sorry, can't remember the name - it was thru the school's website - and the sound came back for one day, then it was gone again. My OS is Windows 7 Premium. All help is appreciated! Thanks, Kristy

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  • HP Master
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Click start right click on computer select properties then device manager scroll to sound and video game controllers if you see a yellow question/exclamation mark or a red X the driver will need to update drivers


click start right click on computer select properties then device manager scroll to sound and video if you right click on sound and video then on high definition audio device select update driver software


click start control panel hardware and sound manage audio devices right click on your speaker select configure speakers

right click on the speaker icon in the bottom taskbar you will see an array of options select


playback devices make sure it has a green tick and the correct speakers are selected

be updated if you computer came with a motherboard disk the drivers could be on it although


once speakers are connected widows 7 should automatically update the drivers

click start control panel hardware and sound manage audio devices playback you might have to set a default go for via high definition audio then right click on speaker


you might have to configure them then select properties you will see tabs general level in this tab make sure your settings are loud enough also enhancements and advanced from the drop down


list in the advanced tab select dvd quality or another then apply


hope this helps

Posted on Nov 08, 2012

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did you RESTORE the OS or did you reformat and REINSTALL the OS? if you did a complete reformat and reinstall either 1) the software has changed Firmware settings and messed up the hardware or 2) The Reinstalling process has installed similarly unfunctional drivers or 3) there is an unrelated problem that is the real cause of the issue.

I'd try getting ahold of a whole set of drivers and trying each one. You might also want to look into BIOS updates for the HP, they might have fixed the issue already.

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Just do as I say - it will be ok and sort itself out - the screen will not go blank and the drivers are still installed in Windows and will just be reinstalled, thus associating themselves with the card again. No internet connection is needed and the drivers will be reinstalled automatically without the need for user input.

To gain access to that which is 'off screen' push the mouse against the edge of the screen and it should move the display into view

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since the system got dropped off, different components would have been affected. From the information that you have provided, the LCD and motherboard appears to be two of the affected components. Since it is difficult to determine all the components that may have been affected by the accident, I would suggest contacting HP for support and ask if there is a repair center where you can take your computer for thorough testing. If you have an HP diagnostics utility, connect an external monitor to your computer and run the diagnostics. Note any error codes of beep codes which can help isolate the situation.

Posted on Mar 14, 2009

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