Question about Whirlpool Calypso GVW9959K Top Load Washer

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Whirlpool calypso The washer is great! The problem I am experiencing is my towels!!! The washer pulls the threads and has ruined my towels. It makes know difference if the towel is heavy or thin it grabs the threads. I have looked and felt the tub and find nothing sharp. I have notices pieces of threads in the tub openings. Can you help me? The washer is approximately two years old. Judy ALL my towels have been destroyed by this machine (I have a Kenmore Calypso). I have to buy the velour type of towels so that the towel can be folded to show only the smooth side and the destroyed pulled side is hidden. It's incredibly frustrating. In fact, my mother has purchased new towels for me and takes them home to her house to wash so I'm not left with horrifically ugly guest towels in my bedroom (she's a saint).

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  • smcbain Jan 08, 2009

    I have the same problem with my towels. All our towels look like the have little worms hanging on them. Looks like it is pulling the threads out.

    I'll try washing them on the gentle cycle.

  • Anonymous Jan 19, 2009

    We have the same problem. I don't have an answer. Go to and type in Kenmore Calypso washing machine for the best answer I have found so far.

  • ddiamint Jan 20, 2009

    I have the same problem. All of my towels are ruined

    I tried the gentle cycle, I had no better luck. I tried loading the towels on the bottom or the top...I hate this machine. I paid over $800 for it!

  • guyguy24 Feb 23, 2009

    I have the same problem with towels, socks, etc. When the machine was almost brand new, a repairman told me I'd have to wash everything with a nap on gentle cycle, even rugs and towels. That hasn't helped.

    The ruined towels were of good quality. I've had to replace them several times for the same reason.

    Now I'm trying to get some satisfaction from Whirlpool, but of course they don't want to know anything!



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Me too

Posted on Jan 08, 2009

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The calypso washer is much older then 2 years. they stopped making them quite a few years ago. what you are seeing is how towels will come apart when washed with an aggressive washer. even expensive towels can be poorly sewn and will come apart when washed too hard. i might suggest you use the light cycle as it has a slower washing cycle speed. if you check your older and "better" towels are not doing the same thing as your new towels. i know its not fair but it is the way towels are now. you can try to remove the threads that are coming off your newer towels and then all should be ok, but there is nothing wrong with your washer just the way towels are now.

Posted on Jan 06, 2009

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  • denverguy Oct 15, 2010

    This is baloney. I have washed dozens of towels in 'traditional' washers (agitator style) in a Maytag and before that, Whirlpool washers and never has there been a problem before using my Calypso washer. I just had a new towel that came out of the washer looking like it had been in the middle of a cat fight. If it were simply "aggressive" washing, then I would submit that the buttons would be falling off other clothes and other items would look similarly shabby, but it's just towels. Therefore, it has to be the Calypso model.

  • Tom Zwiebel
    Tom Zwiebel Oct 16, 2010

    buttons are sewn onto fabric and wont come loose unless there is a problem with the thread that holds it on.
    so different situation.... towels are made of hundreds of threads all sewn onto a flat piece of fabric. they do come loose.
    now i will agree that this washer is more "aggressive" meaning it has a strong washing action.
    if the washer was causing all these problems, then why dont all the other clothing items have the same problem?
    if you want to read more about this washer and what others are having for trouble, then go to
    this washer is certainly not one that i would recommend to a friend.

  • Catherine Wilson Oct 07, 2011

    I agree with "denverguy." This is baloney. I am also having the same problem with towels. I have NEVER, EVER had this problem even with industrial washers used in laudromats and apartment complexes. It is the frickin' washer!!! I think that as the bottom disk moves up, the gasket expands slightly and as it moves down it "grabs" the towel fibers. I have found threads caught in the gasket.



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My Calypso washer beats up my clothes but doesn't clean them well. I have holes in my linens and all my towels have pulls in the terry.

I don't have the solution but I have the problem. I bought all new towels 2 years ago and they are all ruined.

Jan 03, 2011 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

Tears up fluffy towels

Check the nunator for burrs. Run an old set op pantyhose around the inside of the drum to see if you can find/catch the snagging point.

For replacement parts - head on over to or and enter in your full model number for a full parts listing.
I recommend both sites because ...

FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.

If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.

Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Jul 12, 2009 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

Calypso Model 2408 ruining towels

The first thing to do is to CHECK IN AND AROUND THE RUBBER DOOR BOOT (called a bellow) for small articles of clothing (like socks and underwear) that may have gotten lodged in behind the rubber. Pull the rubber back where it meets the wash tub and look behind it. It is common for small items to get stuck here, become forgotten and start to mildew. You should check this area after each wash and clean it periodically to get rid of the formation of soap scum, mold, and mildew. HINT: When you get ready to wash a load of towels, take a dirty towel and clean the door boot thoroughly (including the areas behind the rubber). Immediately place the towel in the wash and run it on a sanitary cycle. This way you eliminate the need for cleaning rags.

PERIODICALLY RUN THE WASHER ON A CLEANING CYCLE. Place the washer on the hottest setting you have (usually a Sanitary cycle) with nothing but bleach in the wash tub. Some newer models actually have a "Clean Cycle" available now just for this purpose. This helps keep the wash tub, drain lines and pump sanitized.

CHECK AND CLEAN THE DRAIN PUMP FILTER. Accumulations of debris in the drain pump filter can also cause odors. HINT: If you own a shop vac, pull the drain hose from the standpipe at the wall and pull a vacuum on the line. This will drain any residual water left in the tub, pump and drain lines BEFORE you remove the drain pump cover. This will prevent a messy clean up later.

LEAVE THE DOOR OPEN IF POSSIBLE. When not in use, leave the door open to allow the tub to air out and to keep mold and mildew from forming on the door bellow. I know this may not be desirable in some households with small children. If too much mildew forms on the rubber and it cannot be removed, replacement of the bellow may be required.

NOTE: This problem is common with front loader style washing machines. The doors on these machines have an air tight/water tight seal that is great for sealing the washer during the wash cycle, but can be terrible for collecting small garments and for not allowing the tub to properly air out when not in use. Following these simple preventive measures can go a long way towards preventing harmful mold and mildew, and towards extending the life of the door bellow and pump.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Mar 20, 2009 | Kenmore Washing Machines

1 Answer

Machine ruins towels, socks, etc.

that washer was one of whirlpools biggest flops. sorry to hear you got stuck with one. I do not know where you live, but here in maine the state has an implied warranty that cover all major purchases for 5 years. check with the state to see if they can help good luck

Feb 23, 2009 | Whirlpool Calypso GVM9959K Top Load Washer

1 Answer

Whirlpool Calypso GVW9959KL1 ruins clothes

I can assure you this IS a common problem. I can't tell you how many customers I have had in the past that complained about their Calypso's leaving the same marks on their clothing. The problem occurs because of the suction on the clothes as the washer extracts water from them during the final nunator cycle. The nunator is the wash plate that the clothes get caught in. The manufacturer's cure for this problem was to come up with a modified control board that reduces the final nunator time and minimizes the suction action on your clothing. The replacement control board part number is 8571359. I have ordered and installed this board on a few Calypso's. I'm surprised that nobody advised you of this in the past. If you call Whirpool back and they deny this, I got this information from them. It may be worth your while to contact them again to see if there is a recall on this and if they would cover the cost of the repairs.

Aug 22, 2008 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

Whirlpool Calypso

This could be an out of balance condition. When its happened to my washer, I rearrange the load if its large enough, and if its not, I find other items of like weight and add them to the load and start over. Calypso's are sensitive to fabric weight, so If you're washing towels, wash only towels and wash cloths. Make sure you put small items, like bras, panties, nighties, etc., in mesh bags and combine them with other light weight fabrics.

Aug 16, 2008 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

Calypso washing machine (top loader)

ck the gray seal along moving plate in bottom they sometimes develop gaps and will catch fabrics and pull threads out

Jul 03, 2008 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

Whirlpool Calypso GVW9959K Cleaning Solution

just in the soap dispenser as soon as it starts filling.

May 01, 2008 | Whirlpool Calypso GVW9959K Top Load Washer

2 Answers

Whirlpool calypso

Have you checked the agitator? There may be sharp edges on the agitator blades. OR the towels may be getting stuck under the agitator and tub bottom. The agitator is supposed to suck the clothing down in the center and forcibly throw the clothing outwards against the tub. The cycle then repeats.

Sep 09, 2007 | Whirlpool Calypso GVW9959K Top Load Washer

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