Question about Dell Latitude D505 Notebook

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Windows media player will not play a cd or any music

Windows media player cannot play because it says there is a problem with your sound device. it says there may not be a sound device installed on my computer.

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  • rcardoni Jan 07, 2009

    there is questions marks on the following, ethernet controller,multimedia audio controller, pci modem, video controller, and video controller (vga compatible). when i go in multimedia audio controller it says the drivers for this device are not installed. don't know what to do.

  • rcardoni Jan 07, 2009

    i bilieve it is called a legacy audio driver

  • Matthew Shockey
    Matthew Shockey May 11, 2010

    Before I can give you a straight answer I would like for you to do a few things for me first.

    If you know what your sound card is called, please tell me now.
    Go to the Start Menu > Run
    Type in devmgmt.msc

    Once your in the device manager, look to see if any unknown devices appear. If the device is unknown in the device manager, it should have a big question mark, over that there should then be a yellow circle with an exclamation mark. Unknown Devices

    Even if you found some unknown devices, look under Sound, Video, and Game Controllers. Tell me what you see.

    Then go to;
    Start Menu > Control Panel > Sounds and make sure everything is set correctly.


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Ok. Well then all you need is to update your drivers. There is software available to do this for you, but you will have to pay. This makes life easier, but its not necessary. If you choose this option, I recommend uni blue driver scanner.

You can also use the device manager to update your drivers. Follow the steps provided before to reach the device manger but this time, right click on the unidentified devices and select update drivers. A new window will open prompting you to either look for drivers online or in a chosen directory, search online. In my own experiance, I've noticed this methoded usually doesn't give the best results.

If you can find out exactly what the unidentified devices are then you can search for the drivers online at the manufacturers website.

If this is a company distributed laptop or desktop (e.g. HP, DELL, Sony), well, then your in luck, you won't have to know the names of the devices, as long as you didn't change any hardware in your computer.

For example, I am using a Compaq Presario F761US notebook pc.
I would go to www.hp.com > Support & Drivers > Download drivers and software (and firmware) > and search for my product. Compaq Presario F761US. Then select my operating system, Vista.

This is the result.


As you may have noticed, the drivers for all of the hardware that come with this pc appears on the page.

You can do the same for your laptop or desktop or if you provide the Manufacturer and the Model Number, I can provide links to the drivers you need for you.

A note on the recovery disk, that suggestion will work as well if you have not altered the hardware, but it will restore everything to the factory default, thus you will loose all of your data. Use this option if you don't mind loosing data and if your having performance trouble.

Posted on Jan 07, 2009

  • Matthew Shockey
    Matthew Shockey Jan 07, 2009

    My apologies for not noticing your model and number in the help topic title.

    The following are the drivers for your Dell Latitude D505

    SIGMATEL STAC 9750 AC97 audio
    Intel (R) PRO/Wireless 2200BG Network Connection ethernet
    Intel Extreme Graphics 855 GM video

    Download and install these drivers. if I made a mistake as to which hardware you have, you will get an error message durring installation saying that the device could not be found.

    This should help you with any errors your having and it should also help your pc run faster. The setup wizard once started should take care of anything.

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All you need is a driver for your sound card.look at your recovery disk.

Posted on Jan 05, 2009

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