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My co-worker managed to get the UPC drum back in by prodding the toner cartridge (which was too close and thus blocking the UPC drum) slightly to the side. After the UPC drum was back in she closed the printer, went through the menu that allows the toner cartridges to be moved for removal/replacement. She removed the toner cartridge, got the UPC drum out, removed the transfer belt, cleaned it and put everything back into place. My printer is now back in working order! And I owe her lunch, big time! Should I ever have to do this again, I will remember to remove one toner cartridge first.
Your problem is likely a defective drum. Is it new or refurbished? I would take it back to the store where you purchased it and tell them the drum is defective and has been printing spots since it was installed, and was not doing that before.
Look at your drum. Is it locked in it's home position?.. If it is then look into the machine.. Take a pair of needle nose pliers reach in and insert the into the female side of the cam and manually turn it so it matches the drum.. (with the machine off) Turn on the machine again and try to re-insert the drum. Look carefully at that cam in there.. It only can go one way.. It appears that you could turn it just 180 degrees and it would work.. but it won't fit.. This should solve the problem.. once the drum is in the machine it will find position b on it's own..
yes anyone can do this, the drum is the unit the toner fits into, remove as though you were removing the toner cartridge, that the toner all the way out of the drum unit and install the old toner in the new drum and slide back into printer, again the drum unit is just the casing that your toner cartridge slips in and out of
To remove the toner/drum unit you need to open the front cover, you will be looking at the toner/drum unit, the blue lever should be on the left.
Look in the middle of the toner/drum unit, if you put your hand in there you will feel kind of a "lip" where you can pull out the entire piece. The toner fits into the drum unit so when you remove it it is one piece. That little blue lever releases the toner from the drum unit. You should need to push the blue button.
Once you have the toner/drum unit out you can reach into the guts of the printer and retrieve your paper that was jammed.
You need to then replace the toner/drum unit, it will slide back where you took it out from. It may be difficult to push, you need to add a little force and it will go back into place. Close the front door and you should be all set. You may need to push the "go" button again, I can't remember for certain. Make sure that all of the doors have been closed tight.
There is no setting on the 1710 printer to clear the error of a non Dell branded toner being inserted. Some higher end Dell printers do have a setting for Non-Dell branded toner. Not all Dell printers have this setting. Resetting the drum count will have no effect on a non dell branded toner error.
you can clean it with a little alcohol or water, just take a good look at the PC Drum and Transfer unit, remove them from printer first, find labels and with wet cloth carefully wipe it away. but you should know that even if you remove labels there may still some marks on TBU and PC drum what leads to quality problems.
OPC is organic photo conductor. Not sure what that means but apparently we need it to be able to print stuff. Yours has run out and you need to buy a new one. Should be about £100 apparently. But I'm having trouble finding anywhere that sells them, most people just seem to sell toner cartridges. The part number is 1710591-001 if that helps. Unfortunately I haven't worked out how to fit it either. Sorry. Good luck! (I hate this printer...)
The problem with a new toner cartridge that will not signal the printer that it has been changed has to do with a gear positioned wrong on the new or rebuilt cartridge... we had 3 factory brand new toners that would not clear the replace the toner message... I finally found the following link that came from a toner company that sells refills that tells how to reposition the gear to let the machine know a new cartridge has been installed. I did the proceedure on pages 5 & 6 having to reposition the gear and all cartidges then worked flawless... it works.