Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

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Can't connect to internet when Vista computer wakes from sleep

When the computer wakes from sleep, Internet Explorer tells me that there is no internet connection.

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  • adfischer Jan 06, 2009

    Thanks for reply.

    Yes, it happens only when computer wakes.

    Which downloadable utilities should I use?

  • froastbyte May 11, 2010

    that only appens when your computer wakes?
    try mozilla..
    or download tune up utilities
    its maybe because of your computer settings..

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The tune up utilities 2009.. maybe that can help it correct the problem.. and wait.. have you checked your BIOS? if not.. then check it.. see to it that the wake up on port is enabled.. or something like that.. ie has a lot of viruses try mozilla.

Posted on Jan 07, 2009

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How do i get internet explorer to load so i can go on facebook


There are different options to diagnose the problem. Either:

* Check your network cable if it properly connected to the ethernet port
* restart your modem/router
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Hi, If the computer seem to wake from sleep mode for no reason? Some device settings can cause the computer to return from a power savings state when not expected. If the computer is using an optical mouse, changes in light can cause the computer to wake. Network activity can cause the network hardware to wake the computer, especially when the network is always on (like cable and DSL connections). High Definition Audio audio may also cause the computer to wake from sleep mode. Use the following steps to prevent the these hardware devices from waking the computer:
  1. Click Start c00847244.gif , and then right-click Computer .
  2. Select Properties , and then click Device Manager in the left panel of the window.
  3. Click the plus sign ( + ) next to the device that needs to be adjusted. If you are using an optical mouse, select Mice and other pointing devices . If the computer is using an "always-on" connection, click Network Adapters . To check the high definition audio, click Sound, video, and game controllers .
  4. Double-click the name of the device to open a Properties window.
  5. Click the Power Management tab, and remove the selection from Allow this device to wake the computer . Figure 6: Power management tab for a mouse c00851648.gif NOTE: If you prevent the mouse from being able to wake the comuter, wake the computer using the Sleep button on the keyboard or from the power button on the front of the computer.
  6. Click OK , close the windows that are open, and then restart the computer.
  7. Click Start c00847244.gif , and select the Sleep/Standby button to see the problem still exists: If the problem still exists, go to the next Step.
  8. Disconnect all non-essential connected devices (printers, scanners, USB drives).
  9. Restart the computer with only the original mouse, monitor, and keyboard connected. If this resolves the sleep/standby problem, one of the connected devices was causing the problem. Replace one device and test to see if the problem occurs again. Continue adding devices and testing until the you find the device that is causing the problem.
If you have already tried all the above steps, you can try the steps below: Many software components start up automatically and run without being seen. Most of these programs are not necessary to the work performed on a computer, but can interfere with sleep/standby mode. For troubleshooting purposes use the following steps to prevent programs from starting when Windows is first opened.
  1. Click Start c00847244.gif , and then type msconfig into the Search field and then press the Enter key.
  2. The System Configuration Utility appears. Click the General tab, select Selective startup , and then and remove the check from Load startup items . c00847247.png
  3. Click OK to accept the changes and restart the computer.
  4. After completing these steps, Windows opens using Selective Startup. A small reminder may appear when Windows restarts. Select Don't show this dialog again and click OK to prevent the reminder from re-appearing every time the computer is restarted.
NOTE: To undo the changes made in this process repeat the steps above and replace the checkmark next to Load startup items .
  • If disabling Load startup items did not resolve the suspend problem, go to the next step.
  • If disabling Load startup items resolved the suspend problem, enable one startup item and test to see if the problem occurs again. Continue enabling startup items, until you find the software task that is causing the problem. Remove or update problem software.
If the problem still exists, go to the next Step. Upgrading the BIOS and keyboard software If the sleep button on the keyboard still does not work, go to the HP Software and Driver Download page , enter your computer model number into the field provided, and install any keyboard and BIOS updates for Windows Vista. Should you require any further assistance regarding this issue or any other computer related issue in future please feel free to contact get back to us, we will be more than glad to assist you.

Regards

Malik Khan

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Hi uymanuel11

UPGRADING TO LATEST VERSION OF INTERNET EXPLORER WITH WINDOWS 7

If you have Automatic Updates enabled, once you are connected to the internet, your computer will automatically download the very latest version of Internet Explorer (this is currently IE9) to your computer during one of the early Automatic Updates downloads and will continue to automatically upgrade it as new versions are launched in future.

You can also go to the official Microsoft IE Downloads and Support website and manually download and install your chosen version of Internet Explorer from there at:

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages

I hope this helps.

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Sounds like you've tried all the obvious things. Did you check the BIOS settings and turn off all of the WAKE ON settings in there? Otherwise, it sounds like you might have a third party program which is scheduling without your knowledge (check your start up programs and running processes during normal use). If, when asleep, the machine runs a fan, it may also be waking up for the OS to receive a power or overheat warning message from the BIOS.

Problems with machines not going to sleep when asked are often related to drivers that are not unloading when asked to prepare for the sleep/hibernation process. If you have installed any new hardware (or driver heavy software like specialized encryption or hard drive management stuff) trying uninstalling it and testing the sleep functionality.

Ideas, anyway.

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