Question about Kodak Office Equipment & Supplies
Not recognizing the ink cartridge
Posted by Anonymous on
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Posted on Jan 02, 2017
We had the same problem and tried all steps Customer Service suggested each time; after several calls, it was determined we had a defective printhead... Kodak sent a new printhead, new ink cartridges w/ an envelope to return the ones I was using.
Apparently it's a common problem with this model; especially the earlier ones. Have had NO problems since the printhead was replaced.
I would suggest if you have recurring problems (even after Customer Service directives), call and ask if you might have a defective printhead.
Posted on Jan 16, 2008
you need to use the head cleaning tool in the printer properties, youll
need to keep running it untill it runs clear and it uses alot of your
ink while it does it.
youll find the cleaning option if you go to your
start/settings/printers and faxes, right click on your printer and go to printer preferences then maintinence
Posted on May 08, 2009
This is a common problem with Kodak 5000 series and ESP series printers.
Check the silver contacts on the ink cartridges for small scratches in the center. The scratches indicate that the ink cartridges have made contact with the appropriate connections in the printer. If no marks are visible, the cartridge was not seated properly. If the contacts look ok, you'll have to call Kodak again. It's highly likely that the recertified printer you received was returned for the same problem. If you point out the fact that you are experiencing the same problem for the second time, you may wind up with an upgrade to an ESP5. Don't accept another printhead replacement as thiat will not resolve the problem.
Posted on Jul 17, 2009
go to www.kodak.com/go/printheadsupport.click on 3rd link on how to replace a printhead. then take cartridges out and printhead out, after 1 minute,insert printhead back into the carriage and install both cartridges, go to kodak aio home center on ur desktop and from there on maintenance under help and select printhead cleaning. then try to print.ur problem will be resolved
Posted on Jul 28, 2009
Kodak printer works with genuine Kodak cartridges and that too brand new not refilled cartridges. The brand new cartridges have a certain code that is recognised by the Printer.Kindly buy genuine cartridges as the printer may be damaged by Non comaptible cartridges.
Posted on Sep 21, 2009
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