Question about Philips GOGEAR SA6045 MP3 Player

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Mp3 player model no. sa2640/02 display panel stuck on Philips

The mp3 player won't reset after i changed the battery,

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  • richyfromvam Mar 17, 2009

    player model no. sa2640/02 display panel stuck on Philips

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Get the latest software update from Philips website. I hope you live outside the United States because an SA2640/02 is not a US-compatible model - it was designed for overseas.

Posted on Jan 07, 2009

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1 Answer

Messed up screen horizontal lines


Keep in mind that active mobile phones can interfere with the Philips CD/MP3 players function.

Try to reset your player by ridding it of electrostatic discharge: Disconnect power or remove batteries for a few seconds

I don't know your model number so I could not research it further. Go to the Philips support site and put your model number in, from there you can look up downloads of firmware if available and also downloading the manual to troubleshoot. Here is the support site:
http://www.support.philips.com/support/find_product.jsp?userLanguage=en&userCountry=be

Jul 30, 2014 | Philips Sport Personal CD/MP3 Player

1 Answer

My Phillips GoGear Vibe won't go to the main menu. It freezes up on the ViBE sequence. I tried soft resetting and turning it back on but it didn't work!


Reset the player using the pinhole. If it freezes again then please update the firmware on the player to resolve the issue

To update the firmware perform the below task:

  • Download the newest version of the Philips Device Manager:
  • www.usasupport.philips.com - change your country/language as needed
  • Enter in your exact model #
  • Click on the link for your exact model #
  • Click on the Software & Drivers section
  • Click on "Firmware Upgrade Software"
  • Install the new Device Manager
  • Open and run the "Update" tab

If you need any further help, please email us back so that we can continue to work on a solution.

May 14, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Stuck on Scyn screen!


It is normal for it to display the "Do Not Disconnect" screen.
It is not normal for the Windows Media Player not to recognize it.
If you have Windows Media Player 11, update the firmware.
If the PC is not recognizing the device:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 26, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

My mp3 isnt charging right


Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 25, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

My mp3 wont turn on


You may have to change the battery - difficult with this model.
•Battery capacity: 750 mAh
•Battery Type: Li-ion

But before you try that, go ahead and get the new software for the model from Philips website - specifically, the new Device Manager, and runa Repair.

-Tha Mp3 Doctor

Mar 05, 2009 | Philips GoGear HDD075/17 MP3 Player

1 Answer

My phillips go gear wont trun on


You may have to change the battery - difficult with this model.
•Battery capacity: 750 mAh
•Battery Type: Li-ion

But before you try that, go ahead and get the new software for the model from Philips website - specifically, the new Device Manager, and run a Repair.

-Tha Mp3 Doctor

Feb 12, 2009 | Philips GoGear HDD075/17 MP3 Player

1 Answer

Changed battery on mp3 player, now ican't get it to reset


Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Jan 05, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Philips HDD082/17


when this unit gets stuck on screen usually caused by not safely removing hardware from computer. in that mode you press power and vol + button at same time for a couple seconds and will reset. sofware available through philips website: http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=HDD060/17&slg=AEN&searchtxt=HDD0

Jul 14, 2008 | Philips GoGear HDD060 MP3 Player

1 Answer

My mp3 player is stuck on a white screen


Really hot = probably dead - not normal

Reset the player first.
The run the Repair function in the Philips device manager - if these two methods do not fix the player, then I am afraid it is toast.

Jun 18, 2008 | Philips GOGEAR SA6045 MP3 Player

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