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I have made all connections re 'phone line up to connecting to tower - I can't connect as cable too short - what am I doing wrong? Should I be connecting via the back of the tower? I only have one connection/port to modem.

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  • Dan rogers
    Dan rogers May 11, 2010

    It sounds like your phone cable is too short. Is this the problem or do you just want to know where to plug it in?

  • Stephen Scheneman
    Stephen Scheneman May 11, 2010

    I don't understand what you are trying to do...Please give a more detailed description of your situation.

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You should have a modem installed in the tower portion of the system. It will have phone jacks. One is marked LINE the other is usually Phone. The Line or Wall jack plugs into the phone jack on the wall. if there is a phone plugged already, unplug it and plug it into the modem jack marked phone. Cord lengths are chosen to suit need. Radio Shack or the like have long cords if needed

Posted on Jan 07, 2009

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This is often caused by a partial short on the phone line. I would first test the line at the incoming interface. If this is a standard phone line(not from a cable company or broadband provider), there is usually an outside interface box where the phone line connects to the building wiring. Open the right side of the box with a screwdriver. In this box there is typically a short line cord plugged into a modular jack(test jack), if you unplug this line cord and connect a standard phone, you will be connected to the phone line but isolated from the building wiring. Make a test call to your number with the standard phone connected to the test jack and if the problem continues then the trouble is on the phone service provider's side and you will need to report the trouble to your service provider. If the trouble does not occur with the phone connected to the test jack, then the trouble is on the building side. To find where the trouble is on the building side you will need to use a process of elimination to test each of the outlets, line cords, telephones and cabling to determine where the short is. This process can often take a lot of time and patience to find the trouble. It may be best to call a telephone tech at this point. If your service is from a cable company or broadband provider, then you will need to test the line at the equipment that converts the cable or broadband into dialtone to determine if the trouble is on the service provider side or the building wiring side. Send a comment if you need more information on finding the trouble in your building wiring, outlets or telephones.

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Change out your cable from the wall drop to the phone. A Cisco phone is capable of receiving inline power (Power Over Ethernet) via the blue and brown pairs of the cable. It sounds like you may have a cable with a short in either the brown or blue, or both pairs, shorting out the power when it is connected via ethernet.

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Hi,

Well as you have spent two hours with dell, i am sure everything would have been checked, However lets make sure that we have the connections right.

Your DSL must have 2 outlets, 1 which will be connected to the Phone and the other one which should be connected to the DSL Modem. 1 is voice and other one is Internet.

So make sure that you have plugged in the cables correctly. You may try changing the cable and the ends to check that.

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