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I am installing a referbished partner mail vs r4.1, I have set up the inital programming on the phone system and identified the ports for the voice mail, however when I try to intercom call the ports the vm will not pick up????

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The partner mail vs counts its ports in reverse so if the card is in slot 3 of the carrier the vm ports would be26 and 27

Posted on Feb 13, 2009

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I had a power interruption. I can not now access my voice mail (Partner VS Version 5) I get a busy signal. Calls do not go into voice mail. There is no LED lit on the module.


Try rebooting the phone system. Black power cord comes up on the right side. There is a switch there, turn off, count to 5 and turn back on.

Aug 10, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

I have Partner mail VS release 5. When someone calls in they get the receptionist voice mail(10) instead of the day menu prompt of the automated attendant. How do I get messages to go to the automated...


I'm guessing that you changed the setting in the line coverage ext program (#208) or group call distrib (#206). Make sure that the settings for the lines are set to 1-assigned and not 3-VMS cover in program #206. In #208 there should be no data entered for the line if its not set up as a private line.

Jun 17, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

Lucent Partner 5.0 616 Phone System with Voicemail and CallerID - Refurbished (SPATPRTACSVM): This is on Partner Mail VS. When I go into voicem...


Right, but to get to the Admin area, you need to log into the system administrators mailbox. That will need to be reset before you can change the AA greeting.

You can contact dstech1.com, they will reset for $55 (with a credit card). Or you can call Avaya, they will reset for $300

May 17, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

I bought a used avaya partner phone system online. It came with Partner mail vs module... I cannot access the menu for voice mail to set it up... Avaya directions say pressing (intercom) 777 but all I get...


Did you really think it was going to be that easy?

You have to program the VS in the proper hunt group (7) to make it work. For example, if you put it in the 2nd slot, because it was only a 2-slot carrier, it would become extensions 22 and 23 on a 2-port license and 20-23 on a 4-port. The Partner Mail is installed to the right of any 206 or 400 cards, so that you don't have any holes in the extension numbering plan.

Here's a manual for the VS R4. It should work for your system for the basic installation. http://public.carl.airpost.net/Avaya/Partner%20Mail%20VS%20R4%20Installation%20and%20Programming.pdf

Page 35 is your installation information and page 50 tells you how to program the ACS.

Good luck.

Carl




Nov 05, 2009 | Comdial Avaya Partner ACS with Voice Mail...

1 Answer

Administrative Mailbox Password-AT&T Merlin Phone System


Which voicemail do you have?
Partner Mail
Partner voice messaging.
Partner mail VS
Partner messaging.

Oct 09, 2009 | Avaya 700340193 Corded Phone

2 Answers

Installing partner mail vs r4.1


check the voice mail ports. Can you dial them and have them answer?

Also check that each extension is programmed to hunt to voice mail in the partner programming

Jan 05, 2009 | Avaya AT&T Partner Phone

1 Answer

Change number of rings on incoming call before it goes to VMS


Changing the vms hunt delay on a Partner ACS system is done on either ext 10 or 11. At one of those ext's press the feature key and "00"
next press the left hand intercom twice
the display should say system programming
enter in "#505"
the display should say vms hunt delayand mode:
enter 1 for day mode or 2 for night mode
enter line you want to program in 2 digit format (line 1 =01)
enter number of rings (2)
press feature "00" to logout
hope that helps

Jan 05, 2009 | Comdial Avaya Partner ACS Phone

2 Answers

Call Waiting


THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

Carl

Sep 14, 2008 | Avaya Partner 34B Corded Phone

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