Question about SanDisk Sansa e250 MP3 Player

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Broken my sansa mp3 player freezes when you turn it on. it shows the welcome screen revealing only the brand and some information. I have tried to re-start it but it simply will not work. whta can I do?

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Re: broken

My solution is to never buy a SanDisk product ever again. Try stomping on it for 15-20 seconds. Ths helped me =)

Posted on Jun 03, 2007

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Re: broken

Hi, I have a sansa e250, and it seems it is frozen. Tried to hold turn off buttom for about 20 seconds, and when it starts turning on, the Sandisk logo shows up, then updating data with that line being shown in porcentage.........1%.....4%...But the real problem, it gets frozen at this part. After that , nothing workks. Turn it off again, and the same problem comes back. Tried to connect it ,now my computer does not recognize it...What should I do? Thanks Cris Goulart

Posted on May 24, 2007

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Re: broken

Try to reset it- hold down the power button for about twenty seconds. The tool you can download at the above link will supposedly reset the machine to its factory condition; note that any data on the device will be lost.

Posted on May 23, 2007

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1 Answer

The device freezes after the welcome screen, updater won't work.

It may have the latest firmware already on it. To reset your Sansa Mp3 player2_bing.gif.1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly.
If that does not get your player working again, try and Format to clear any corrupt files that may be present.
You will lose all your music - sorry. For the Sansa Clip: 1. From the Main Menu, in the player -> select Settings -> Format. 2. Select Yes.
You can also format using Media Player2_bing.gif if you have unfrozen your player.1. ->start Media PlayerIf you have Media Player 10 --- Connect the Sansa player to the PC in MTP (See next step to change to MTP mode) .
1. Turn the player OFF. 2. Slide the Hold switch down to Lock (orange color showing). 3. Press and hold the center button while connecting the player to the PC with the USB cable. once you have done that...
Click on the Sync tab.(be sure your player shows in the pull down menu2_bing.gif)Click the pencil icon on the upper right corner of the window.Click OK to start formatting. Now if you have Media Player 11---Click the Sync tab.On the left panel, look for the device. It is usually the last device listed.Right-click on the device and select FormatClick OK to format.

Apr 03, 2010 | SanDisk Sansa e260 MP3 Player

2 Answers

Battery will not charge

Battries may require replacement.

Jul 12, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

My sansa e200 is frozen

this could mean the screen is burnt out not that it completely broken or that its not turning on.

Jun 22, 2009 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa e250 Freezing

Reset the player, then get the Sansa Recovery Tool from Sandisk's website

Sep 01, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Player Freezes on black screen format won't work

Delete everything by formatting it then activate the hold switch, press the power button, turn it on, download a fresh new firmware from the site and drag it to the player then connect the player to the computer, then initiate the firmware. try to get the latest one.Hope dis works. RATE PLZ

Jun 13, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 MP3 Player starting problem

Do a Firmware upgrade first -
Enter Sansa e200 series

If this does not work, try the other methods I suggest in my Sansa player "Tips and Tricks" - click on My Profile if you do not see the article in the solutions section (no offense to Fixya, but your website is not yet user-friendly - needs some work).

Jun 11, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


try doing this and let me know if it goes into recovery mode
1. with mp3 off slide the hold button to on so it locks
2.hold down record button on left hand side and keep held down
3. whilst holding record turn mp3 on still hold down record it should now be in recovery mode if your mp3 player gets this far then it can be fixed.
Once in recovery mode goto sandisk site and you need to goto downloads and download latest firmware for your make and model once downloaded it will talk you through how to istall this onto your mp3 player if you have any problems let me know ok

Feb 11, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

I'm freeze

The firmware of the player is corrupted.Have you tried to update the firmware of the player? If not please follow this steps to resolve this problem. Enable the hold switch for it to show the orange color then press and hold the record and menu button until it shows welcome to recovery mode. Download the sansa firmware updater at the sandisk site and install and run it at in your computer. Then after that it will then be asking you to connect a device plug the player to the computer and perform the update. If the update is successfull you will be prompted to choose a language. hope this helps. :D

Jul 12, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa m230 freezed

Call suport at 1-866-ScanDisk. Choose MP3 and then option 3. Tell them your problem. They will have you try a few things and then send you to the retailer where you bought it for posible exchange. That is my story so far. I will be at Staples in the morning.

Dec 29, 2006 | SanDisk Sansa m230 MP3 Player

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