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If the Sony DVP-NS77H DVD player displays "TRAY LOCKED" and you can't
eject a disc or open the tray, try the following - First turn the unit
off. Then, while holding down the eject, play and stop buttons
simultaneously (on the front of the DVD player), turn the unit on with
the '/O button (also on the front of the player). This released the
locked tray for me.
You only have to do is remove the top cover of your DVD by unscrewing it. After that,the internal parts will reveal so you will see the CD tray or the CD mechanism assembly. Next,when the disc assembly is having a top cover remove it,by loosening all of screw from that cover And finally you can get the CD from the tray or disc assembly..
Before you remove the DVD player cover, try turning the device off and then back on to see if the disc will come out after the machine has rebooted.
Use the opportunity while you have the outer casing off to clean the lens of your DVD player.
Never work on an electrical device that's still plugged in.
Opening a DVD player may negate the warranty. Read yours carefully before you proceed.
Follow these steps to remove it
Unplug the DVD player and take the outer casing of the DVD player off. This entails either taking out two or three screws or simply sliding one of the pieces of plastic in either direction.
Locate the disc loader cover. The disc loader cover is located where the extending DVD tray finally comes to rest within the DVD player. It’s the part that holds the DVD loader in place.
Bend the two tabs outward that hold the loader in place. This is a delicate procedure because you don’t want to hurt the device. The tabs are relatively easy to break since they're plastic in most cases.
Slide the disc tray out. If your disc got stuck before it was read, it's probably still on this tray. If so, your problem is solved. However, if the disc was fully set and loaded, the job isn’t quite finished yet.
Move the small mechanical arm that holds the disc in place over so that the disc and the reader are both exposed. Some DVD players will not have anything holding the disc in place. Instead, these devices use a system not unlike that of a common DVD case. The DVD will be locked in place in the center.
Carefully lift the disc up and out of its loaded position in the DVD player. This may entail sliding the disc reading mechanism over slightly. This won't hurt the device as long as you’re careful. You should be able to access and remove the disc.
check to see if the disc spins......As in place the disc in the DVD player with the label in a position that is readable to you....Put the disc in close the tray and wait a few seconds. Open the tray and se if the disc actualy has moved. If it hasent then the motor is bad and not worth replacing!
I see if thats the problem, the memory IC was been shocked by voltage caused by a capacitor, all I can say is to open your cd/dvd and unplug the memory IC and try to put it back, ussually its a 8 pin IC, I have a problem same as this before from a custumer but its a tv reciever.
The best way to get your DVD out of the player will be to open up the unit with a screwdriver. Be careful to make sure you find all the screws and make sure if they are different you note which hole they came from.
If you feel uncomfortable with opening up the unit yourself, take it into a service center.