Question about Whirlpool Ultimate Care II LSQ9564J Top Load Washer

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Whirlpool Toploader won't spin with a heavy load.

The washing machine almost always (although you can never say never) will not spin an even slightly heavy load. The motor is definitely running and it will drain when it does spin. It used to clunk around alot if a load was out of balance, but no longer does that either. Where should I look first.....I'm a novice with washers.

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  • kharbula Jan 07, 2009

    It is definitely not the agitator (although that does not do the best job either).........the clothes will not spin at all.

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Do you mean it won't spin or won't agitate? Agitate means that the post in the middle (agitator) turns back and forth. It is very common for the agitator to stop working properly, especially if you normally do large loads.

Inside the agitator are little nylon feet called dogs. They grip the inside of the agitator and work like a centrifugal clutch, and they wear out every couple of years. They are normally the reason the machine won't agitate. I have had my washer for less than 4 years and I just replaced the dogs for the second time.

If you are handy with some simple tools, you can probably do this. If not, it should not cost too much to repair, and will be even cheaper if you remove the agitator and bring it with you to the repair shop. They did not even charge me the first time the dogs went because it took about 10 minutes to fix and I brought the agitator to them.

To replace the dogs, go to your local repair shop and tell them you need a set of agitator dogs for your washer. I paid $10 for them.

Pull off the fabric softener dispenser top and assembley. It just pulls out. There is a plastic disk with a handle on it. Pull this out and you will see a bolt. I believe it is an 11mm. You will need a couple of extensions to reach it. Remove this bolt by turning counter clockwise and the agitator will pick strait up. Place the agitator on the floor and press down on the base with your feet. If you look down into the agitator you will will see four small holes in a circular pattern. These holes have small plastic prongs coming through them. Using a screwdriver, gently press down on these prongs one at a time while pulling up (gently) on the agitator. This will release the agitator post from the base.

From the underside of the agitator post you can see the dog assembly. It pulls out easily. Pay close attention to how the dogs come out and put the replacements back in the same way. I repeat, PAY ATTENTION. It is a simple assembly process, but if you don't watch closely how it comes apart you may have a hard time putting it back together.

When you finish replacing the dogs, place the top of the agitator back on the base. Line up the pastic tabs with the holes (that you removed using the screwdriver) and carefully press down until the tabs snap through. If the tabs are not lined up with the holes, they will break off and that will be bad.

Place the agitator back in the washer, bolt it down, replace the plastic cover and fabric softener dispenser. It should be good to go. Do a trial run without clothes. Just push down on the top of agitator while it is in the agitation cycle. It should agitate correctly now.

Posted on Jan 06, 2009

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If you are handy with some simple tools, you can probably do this. If not, it should not cost too much to repair, and will be even cheaper if you remove the agitator and bring it with you to the repair shop. They did not even charge me the first time the dogs went because it took about 10 minutes to fix and I brought the agitator to them.

Posted on Jan 07, 2009

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