HP Officejet Pro L7500 - printer installation ok, fax installation ok, but scanner driver does not work
This must be scanner driver not communicating with the hardware.Try the following steps and i'm sure it will work.
1.Click start - >run then type "twain_32" click OK.
2.A window will open and click EDIT menu-> select all, then delete all the files and folders.
3.Click start - >run then type "services.msc" click OK.
4.Look for service called "HPZ PML Driver", Doubled click on it, check whether the "startup type" is "Automatic", if not changed it to automatic.Checked the "Service status" is "started".If not click on "start" button.Click Apply and OK.
5.Right click on "HPZ PML Driver" and click "Restart".Close the window.Click start - >run then type "%temp%"(without quotes) click OK. A window will open and click EDIT menu-> select all, then delete all the files and folders.If u cant delete them its ok, just close the window and go to step 6.
6.Disconnect the Printer USB cable, Insert the
installation disk of your printer.If Installation wizard
pops up, click on cancel/exit.
7.open My Computer, right click on your CD/DVD ROM Drive , then click "open".Look for folder called "UTIL" then look for folder called "CCC".There you will see a file that says "Uninstall_4". Double click on that file.
8.A run box will poppup, click OK, now you will see the command windows, hit enter the Driver that is necessary for comunication which are corrupted will be removed.
9.After that, restart the PC and Insert the Disk and
install the printer.Connect the Printer USB only if the PC prompts you to connect.After installaton completes, check the scanner.
Please let me know, once you have done this
Dec 08, 2008 |
HP Officejet Pro L7680 All-In-One Printer