Question about SanDisk Sansa e260 MP3 Player

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MTP device not found in XP with WMP 11

Hello, I am going crazy with this because it doesn't make sense to me. Everytime I plug in my Mp3 player in MTP mode it find it and downloads the drivers, I click finish, then it finds new hardware again and goes through the same thing (endless loop). I have tried using it on other computers with XP and Windows Media Player 11 and NO problems! I can't remember but I think it may even have worked on my machine when I first got it but then started doing this "found MTP device" thing where it loads the drivers. I have tried uninstalling Windows Media Player and rolling back to 10 and that doesn't help. Any ideas what is going on or anything else I can try? I don't fully understand this MTP mode and what hardware/software is responsible for making sure it runs correctly. thanks! Matt

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Re: MTP device not found in XP with WMP 11

Solve your problem from my post:

Posted on Nov 26, 2008

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Re: MTP device not found in XP with WMP 11

Sansa e250 has MTP and MSC modes. Only MTP mode can be used to open or view folders on the device/player, and therefore adding or deleting files can only be done via MTP mode. Moreover this is the ONLY way Windows XP or WMP11 (or any other version) will even properly recognize the player. The peculiar thing is My player is recognized perfectly and fully functioning in MTP only on one particular install of XP pro sp3. I have tried several such versions, i.e. with sp3. Even after all possible driver packs are installed, including MTP 8.05 - Sansa e250 does not work in MTP mode. Sansa itself has nothing useful to offer to solve this, nor is there anything helpful on the included software for the player. PLEASE PROVIDE A SOLUTION FOR THIS ONCE AND FOR ALL. THIS WILL ALSO BE OF TREMENDOUS HELP TO OTHERS AND SAVE HOURS OF FRUSTRATION.


Posted on Nov 17, 2008

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Re: MTP device not found in XP with WMP 11

I have some problam to join my mtp device and allready plugin my mtp with computer but xp can not detect it so give me answer what i have to do..

Posted on Nov 24, 2008

Re: MTP device not found in XP with WMP 11

MTP only works with USB2.0. Check to see if your USB controller is USB1.1 or USB1.0. If so, u might be able to update the firmware for your motherboard.

Posted on Sep 08, 2007

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SOURCE: how to configure my mp3 player onto my computer?

get microsoft media windows and press the sync option then download stuff

Posted on Nov 02, 2008

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SOURCE: Found New Hardware MTP Device. Pop-Up

here is the solution:

Posted on Nov 26, 2008

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Try connecting it to another computer and see if it will recognize it as sansa or removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansa and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software ( download to a flash drive much easier Make sure USB mode is MSC I use my computer to drag and drop my music from my music folder to the sansa media folder.... Open my computer click on folder what ever folder has your music in it and drag to media folder and drop (click on the (+)where it say's sansa )

Posted on Apr 15, 2009

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I bought a used iriver T10 mp3 player and cannot find the right software to install it on my computer. Where can I find this? I have XP


The iRiver T10 player is being sold with either MTP or MSC firmware,
depending on the country it originally comes from.
For MTP firmware, you'll need software Windows Media Player 10 or 11:
this software is installed when running XP SP2 or higher.
When not connecting with WMP you'll probably have the MSC version:
iRiver Plus3 software is needed for connecting this player (see below***).

Have a look in the player's System Info for knowing what firmware version is in the device: see the manual on page 55, page 29 in the pdf file. When not having the manual, go for a download to the Tech Support site:
In the bar [select a product], choose T10 from the list and click GO on the right, to get a view of all support for the T10.

Next select in the bar [select a category] Software&Driver and click GO
on the right. Updater for MTP devices and T series MSC drivers will show up: select the matching software and driver according to the previous check of firmware version.

When needing iRiver Plus3, click Plus3 in the page top of the support page or select next link:

Feb 21, 2010 | iRiver T10 MP3 Player


XP would not recognize my e250 (new version)

The latest version of the Sansa E250 only has one mode... MTP. USB mode has been removed. My windows XP laptop would see the device and install it fine, but Media Player, Yahoo Music, and any other software would not recognize the MTP device until I installed Windows Media Player 11.

Once installed, even Yahoo Jukebox recognized the device.

I returned 1 & got a new one before I tried this solution. So if you're having a similar issue, don't return it until you've tried the latest version of WMP.

Hope this helps.

on Dec 04, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Cant get any of my wmp 11 music to download to it

You can use the easyRip software's Player Loader module to easily put music on the device. Otherwise, you can always drag and drop media using Windows Explorer or use the WMP Sync option (may require the device to be in MTP mode)

Nov 11, 2009 | MP3 & Digital Media Players

1 Answer

Sansa e260 won't accept songs

Hi Janworks4u. Question for you... Did your mp3 work fine with WMP 10? I ask because WMP 11 is known for causing problems w/mp3 players. You can try reverting to WMP 10 to see if that fixes your problem. To do this:

click START, click on CONTROL PANEL, ADD OR REMOVE PROGRAMS (look at the top center of the Add or Remove Programs box that pops up for a little square you can click on that says "show updates." Click that box and then scroll down to WMP 11. Click to change/remove. A box will pop up confirming that you will revert to WMP 10. NOTE THIS WILL NOTE DELETE ANYTHING FROM YOUR COMPUTER! All of your music that is in WMP 11 will still be there in WMP 10!

Now you can try to load your songs back on through WMP 10 and hopefully it'll work for you. Good luck!

Sep 29, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Nothing pop's in my screen comp,

I think I got it guys. forget WMP 9,. 10 , 11... I run win xp service pack 2 and could not install the samsung yp-u3 player. I kept having it found as a new hardware {portable device} but as we all know this software has no drivers, and the windows update produces MTP device error. Resulting in you not being able to see your player in XP. Well go to windows update site and search for a file called "mtppk12.exe" I'm pretty sure once you install that file and reboot, you will no longer have MTP device errors. However, I installed this at the same time i installed windows media player SDK. So maybe both files are required. Finally after 2 days of troubleshooting i got mine to work.

Jul 28, 2008 | Samsung YP-U3 MP3 Player

3 Answers

Can't install MTP drivers

As I like MTP mode a lot better than MSC (I can use WinAmp to sync and it doesn't have to restart and refresh its database after disconnecting) I didn't like a lot of the solutions to this and similar problems telling to go to MSC mode.

However, I was able to go into Device Manager (right click on My Computer, click Properties, select "Hardware" tab, click Device Manager) and find the Portable Devices sublist, right click on "Sansa e280" (it had a yellow exclamation point on it) and click install driver. I followed this through, selecting automatic installation for the driver, and presto! Sansa is installed and ready to go. I actually had Windows Media Player open during this process, and while it wouldn't recognize it before, after doing this process, I went back to WMP and it had already found it and was trying to get me to sync it. So if you like MTP, try this. It worked for me.

(Note: this method may not work, unless you tried to plug the player in and it told you that there was an error in setting up the device. My problem was that I had installed WMP 11, but had not done the final "setup" process. After I had run WMP 11 for the first time, I was able to do this successfully).

Feb 06, 2008 | SanDisk Sansa E280 MP3 Player

5 Answers

Dell DJ Gen 2 Won't connect

if your Dell DJ player is no longer recognized by the upgrade firmware even with the correct, original device driver installed, then you will need to install a windows 'MTP' driver by doing the following. Note that this applies to Windows XP only.

1. make sure you have the SP2 XP upgrade.

2. Install Windows Media Player 10 or roll it back to version 10 if you are using a later version. You can roll it back by going to 'Add or Remove programs' and uninstalling any WMP upgrade from the 'Change or Remove Programs' dialog window. Note: don't uninstall WMP enitrely from the 'Add/remove windows components' dialog.

3. Go get this file: Unzip it in a temporary directory and run the fixup.cmd by double-clicking in explorer or using the windows 'Run' command. Follow the instructions it prints in its DOS window about deleting the Dell device in the hardware manager.

4. plug your DJ player into the USB port. XP should now say 'Found MTP device' or something similar.

5. Get the Dell DJ 1.02 firmware from their support site appropriate for your player. Run the firmware upgrade. The software should detect your player this time.

A good reference for the Dell DJ stuff is here:

Note: I can't personally recommend the 'PlayForSure' firmware as I have not been successful upgrading to it. WMP 11 does not seem to work with the Dell DJ but WMP10 does and the device Sync function works just fine.

For almost ALL of the MP3 players out there that seem bricked due to a firmware upgrade failure or some other reason, they can be usually restored in a simlar way by installing a basic 'MTP' driver which allows windows to at least send a file to it, and by putting the player into a recovery mode as defined by the manufacturer.

Sep 24, 2007 | Dell DJ MP3 Player

6 Answers

Computer won't read mp3 player

Same exact problem! Sorry I'm no help > My Sansa e250 has been working fine for about a year. No problems, I can charge and sync it. > Now all of a sudden I have a problem. > My PC does not see the Sansa. Why? > I enter recovery mode. I see: > Welcome to "Recovery mode" Please connect USB Cable. > I connect the usb cable AND NOTHING HAPPENS! > Yes I read all about recovery mode on the internet. I tried it in both MSC mode and MTP mode. > How can I get my computer to see the sansa? > If my PC can not detect the Sansa then I cant get a firmware update now can I?

Jul 23, 2007 | SanDisk Sansa e250 MP3 Player

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