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Re: No Program folder for Plantronics application /...
The CS50-USB from Plantronics extends wireless freedom to your
softphone. It’s the first wireless headset for VoIP applications with
remote call detection and answer/end capability via PerSonoCall
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The battery is in the top part of the microphone. If you look at the
underside of the microphone that lays against the side of your face you
will see the battery door cover. I will put a link below that shows an
easy way to remove the cover so you can replace the battery when needed.
I will also include the link for the batter.
I know this is an old post but I just want to share what I confirmed through Plantations. Hopefully it will help someone in the same situation. Sometimes, people buy replacements headsets and it should be noted the CS55 Headset does not pair with the CS50 base. While they headset looks identical, the only way to tell which headset you have is to open the battery cover and look under the battery. If you have a CS55 headset and a CS50 base, they will not pair.
Towards the bottom of the page, click on the tab labeled ADDITIONAL INFORMATION. Within that section, you will see PLANTRONICS CS50/CS55 INTERACTIVE USERS GUIDE to click on. This will help you visually see how to setup and start using your CS55.
If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.
a. the green LED on the base turns on when you turn the call switch on from the headset. b. the small green LED on the side of the headset is blinking. c. the telephone headset is lifted from the cradle. d. if the headset is not charging and the Amber light on the base does not blink when you place wireless headset on it; trying placing the headset more firmly. e. If the headset is not charging and the Amber light on the base does not blink even after placing the wireless headset firmly on the charging cradle, you may need to change the battery.
Alternately you can try resetting the Plantronics CS55 wireless headset.
Reset Plantronics CS50, CS60 or CS55 Wireless Headset
If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:
Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.
1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.
2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.
3. Disconnect the AC charger from the AC charging jack for 5 seconds.
Perform a reset on the headset. Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times. Release both the mute button and the call answer button. See if it works now. If it doesn't, try a re-subscription (should be available in the manual).