Question about Brother IntelliFax-2820 Laser Fax

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My Brother intellifax 2820 won't receive faxes due to voicemail interference

I can manually answer the telephone and hit the start button but if I don't, faxes will not be received. This seems to be the case whether there is voice mail waiting (ie, there is a beeping letting me know I have voice mail), or not.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 116 Answers

SOURCE: How do I set the machine to receive automatic instead of manually

go to initial set up , receive mode, change it to fax only

Posted on Jun 14, 2010

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JayBlair
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SOURCE: can not receive faxes or blank pages com thru!

Can you make a copy and get a good print? Does the blank pages come from different people? If you still get a blank from making a copy, then try a different toner and or drum unit. Hopefully it is still under warranty.

Posted on Aug 01, 2007

  • 9 Answers

SOURCE: able to receive fax but cant send

sleep mode is just a status of the machine when it is in idle mode.you cannot turn this off however you can delay the time before the unit goes into a sleep mode.it has nothing to do when you are sending out faxes.so here are a few things you need to check when sending a fax (1)dial tone by pressing hook/hold button (2) insert the doc into the adf, make sure it will change to "enter fax # and start,or copy press copy (3) dial the number (4) wait for fax tones of the receiving unit before you press start. now if you can hear an operator on the line,that has to be verified with your phone company since brother machine does not restrict incoming and outgoing faxes UNLESS that is restricted from your phone line.

Posted on Nov 19, 2008

shannongreer
  • 75 Answers

SOURCE: HOW do i get my brother intellifax 2820 to time stamp the faxe

From everything that I've seen I don't see any way to tim stamp incoming faxes. Almost all fax machines should automatically time stamp outgoing faxes unless the user has removed that function for some reason. If you are getting faxes from people that don't include time stamps than the next best thing is to use the journaling feature. The 2820 can print a journal of past incoming faxes that will include timestamps of the past faxes recieved in either 6,12,24 hour or 2, 7 day intervals. The default is every 50 faxes. To change the settings:

Press Menu/Set, 2,4,2
2. Journal Period
Use Arrows to choose an interval
Press Menu/Set
Press Stop/Exit

Posted on Jun 22, 2009

  • 68 Answers

SOURCE: Brother Intellifax-2820, will not print incoming

You need to make sure that your machine is set to "FAX" mode,not"PHONE"mode and that it is in "AUTO"receive, not "MANUAL"receive mode.

Posted on Oct 05, 2009

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Question about Brother IntelliFax-2820 Laser Fax


make sure the receive mode is Fax or Fax/Telephone and it will work

Oct 15, 2014 | Brother IntelliFax-2820 Laser Fax

2 Answers

Brother 2820, LED display says "telephone". I have tried menu/set, press 0, then 1, selected fax only and pressed again menu/set and then stop/exit. But telephone is still on the display. When...


Kindly check if the telephone cord is connected properly from the walljack to the LINE jack of the machine and the handset is connected to the jack that shows picture of a telephone.
If it still shows telephone press hook/speaker phone.
Hope this will help.

Mar 28, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

What does comm error 20 01 mean on my brother 2820 mean? how do I fix it?


This means that your Brother machine experienced a communications error when sending or receiving a FAX. This is generally caused by either interference on the line, phone line connection or another device on the line.
Try resending the documents and see if the message no longer appears.

If the message still appears, there may be a problem with the way the Brother machine is connected or you may have a bad telephone line. Disconnect any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc. Make sure the telephone line is connected directly from the jack (socket) on the Brother machine labeled "Line" to the telephone wall jack (socket).
Try resending again. If the transmission is successful, the problem was created by the connection of the Brother machine and the other devices on the line. Reconnect the other pieces of equipment one at a time to see which is causing the problem. If the error continues to appear on the report, try connecting the Brother machine to a different telephone line or have the line checked by the telephone company.

Nov 03, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

How do I set the machine to receive automatic instead of manually


go to initial set up , receive mode, change it to fax only

May 24, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

Not receiving faxes


make sure your answering machine is plugged in to the "EXT" jack on fax machine, and your main line plugged into "line". try setting fax rings to 1 or 2. set your answering machine to 4. your fax should intercept the call and if it hears the fax tone, will receive the fax. if it doesn't hear the fax tone, it should forward the call to your answering m/c.

hth,
razors

Jan 03, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Fax reports


press the help button.this will print important function to help you program features of your fax machine

May 14, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers

Brothers 2800


The machine is probably set to "manual receive." Check the receive mode. In "Manual" mode the machine will ring until the start" button is pressed. Fax mode will allow the machine to receive faxes as will the "Auto" mode which will allow both faxes and telephone calls automatically.

Jan 03, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers

Cannot receive faxes...... display on the message panel sleep MNL


The machine is set for manual (MNL) answering - hit "receive mode" until is says "fax only" or "Fax/tel" etc. depending on what mode you want the machine to work in again.
Just resolved the same problem on mine.
Patricia

Jan 03, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

Setting the voicmail


Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message. If you are home. If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax. In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL. If these instructions were not clear enough, let me know and I will send you DETAILED instructions. You can find the manual here: http://www.brother-usa.com/Data/Documentation/Fax/User/UM_FAX2820_FAX2920_MFC7220_MFC7225N.pdf If you need additional assistance, please let me know before you rate this solution. Ed

Jun 29, 2007 | Brother IntelliFax-2820 Laser Fax

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